Business System Manager QHSE NEX

Brief Description:

The HSE Business Systems Manager fulfills a corporate staff position and is responsible to deliver specialized support to stakeholders among all QHSE functional teams as directed by the Director, HSE. The HSE Business Systems Manager is responsible for the administration, optimization, and continuous improvement of the organization's HSE Safety Management System, with a primary focus on Intelex platform performance, system training, data integrity, and system development. This position serves as the technical and functional bridge between HSE operations, regulatory compliance requirements, business structure, and IT security to ensure the delivery of accurate, reliable, and actionable HSE data across the enterprise.

The HSE Business Systems Manager actively supports the design, configuration, enhancement, and governance of Intelex modules to align with evolving HSE programs, regulatory standards, and operational needs. This role ensures the quality, consistency, and timeliness of data inputs by establishing strong controls, validation processes, and data governance practices while providing expert-level guidance to users and stakeholders. Will also need working knowledge and practical experience integrating and supporting HSE data across complementary business systems and analytics platforms, including Power BI, Tableau, Power Apps, Python, and other enterprise reporting and automation tools. The HSE Business Systems Manager partners closely with HSE Operations, IT, and system vendors to troubleshoot issues, implement system improvements, manage user access aligned with business hierarchies, and ensure compliance with cybersecurity and data protection protocols.

Detailed Description:

• Administer, configure, and maintain the Intelex Safety Management System to ensure optimal performance, system integrity, and alignment with HSE programs and compliance requirements.
• Ensure efficient, reliable access to HSE data across all related information systems, IT platforms, and integrated networks.
• Identify system gaps, inefficiencies, and improvement opportunities and lead or support system enhancements, updates, and configuration changes.
• Monitor, validate, and enhance data quality by enforcing data governance standards, validation protocols, and quality control measures within Intelex.
• Support system development initiatives including module enhancements, workflow design, business rule configuration, and reporting optimization.
• Manage and monitor user access, permissions, and system roles in alignment with business hierarchies and IT security requirements.
• Train and support HSE system users and administrators, including developing training materials, system guides, and providing ongoing user support.
• Troubleshoot user issues, system errors, and process failures, ensuring timely resolution and escalation when necessary.
• Monitor compliance with established HSE reporting processes, identify non-conformities, and recommend corrective actions.
• Support HSE functional teams during program planning, audits, inspections, incident investigations, and compliance reviews through system configuration and reporting capabilities.
• Collaborate with IT, system vendors, and HSE leadership to implement secure and scalable system solutions.
• Provide system analytics and reporting support to drive continuous improvement and data-driven decision-making.
• Support and manage additional HSE systems initiatives, system employees, and departmental needs as directed by the Director, HSE Operations.
• Advanced skills and competencies of HSE management systems, regulatory compliance requirements, and electronic safety reporting platforms, with high proficiency in Intelex administration and optimization.
• In-depth knowledge of HSE management systems and electronic safety reporting platforms, with a strong preference for Intelex.
• Expertise in the administration of content management systems to support HSE administration.
• Expertise in the training of information system users and delivery of real-time technical support.
• Profiecent in system configuration, workflow development, reporting, design, and continuous system improvement initiatives.
• Experienced in managing user access, business hierarchies, and system security in alignment with IT and compliance.
• Excellent interpersonal skills with proven ability to support creative projects and organizational growth.
• Capable of analyzing complex data issues and implementing effective system-based solutions.
• Technical proficiency in HSE auditing, behavior-based system programs, root cause investigations, and risk-mitigation processes.
• Functional knowledge of Company HSE policies, safety training programs, and regulatory requirements.
• Understanding OSHA and DOT rules and regulations.

Job Requirements:

• Operational knowledge of the PSL

Minimum Qualifications:

• Associate's Degree or 6 years specific systems management experience (Required) or
• Bachelor's Degree or 4 years specific systems management experience (Required).

Additional Details:

The HSE Systems Management Manager works with limited direction. The incumbent determines and develops the approach to solutions. The work is evaluated upon completion to ensure objectives have been met.

Provides resolution to an assortments of problems that are typically well defined, but some clarification or judgment is required to determine action, as additional information about the problem / task is discovered. Uses judgment within defined practices / procedures to determine appropriate action. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but the majority of tasks take up to several weeks to resolve.

Under general supervision, proceeds alone on regular duties, referring questionable cases to supervisor.