New 
(Agile1)Senior Field Outreach Specialist
 Spectraforce Technologies | |
mileage reimbursement, remote work
| |
 United States, California, Mariposa | |
 Apr 21, 2026 | |
| TWO (2) Senior Outreach Specialist based in:- 5166 Jones Street Mariposa Service Center & Office- 2871 Airport Drive Madera Ca 93637 - Madera Office & Service CenterThis role is hybrid - 50% remote and 50% in field.**RE: 50% TRAVEL:oTravel will be associated with assigned projects within the assigned work area (typically on the county level - distance may vary based on county size). oTravel will generally be from home or office location to specific project sites, supporting job walks, tailboards, customer meetings, etc. Travel may also include meetings such as San Ramon, Oakland, Rocklin, Stockton etc. Also, they should be able to support counties in surrounding areas. TOP THINGS:o3 years of customer facing experienceoDetail-oriented and meticulous on documentation, work planning, training and safetyoAccountable, self-starter***EQUIPMENT: The client will provide PPE, a laptop, a work cellphone, and a docking station. Any additional ergonomic equipment required for remote work must be evaluated and supplied by the vendor including a desk and chair. For on-site work, hotel stations will be available, equipped with monitors, keyboards, mouse, headsets, cameras, and other standard peripherals. For remote work, all necessary equipment beyond the client-provided items must be provided by the vendor.*MAY EXPENSE WITH PRIOR PG&E MANAGER APPROVAL for Mileage reimbursement and meal reimbursement for travel within PG&E's existing reimbursement standard-----------Department Overview The Local Customer Experience organization's mission is to enable and support a positive "One PG&E" customer experience that actively contributes to a vibrant local economy. The Local Customer Experience organization will accomplish this through the successful implementation of strategies that will drive: 1) tightly coordinated gas and electric operations for enhanced customer experiences locally with PG&E, 2) proactive, targeted and transparent multi-channel customer and community education that reinforces the value of PG&E and mitigates potential customer concerns, and 3) active support for local community, customer and economic vitality.Local Customer Experience will ensure that the "voice of the customer" is represented as we evaluate proposed initiatives, pre-deployment plans, and operational delivery. The team will actively support and coordinate internal and external response to post-launch customer needs. Position Summary - The Senior Field Outreach Specialist will be a member of the Customer Engagement team. This position will focus on customer communications and outreach and will be responsible for educating and addressing customer concerns regarding System Hardening and Undergrounding projects within the PG&E service territory. The Specialist will collaborate with a team of other Specialists throughout the PG&E service territory and with their local Regional Service Management Team.This position requires regular travel at minimum 50% of time with occasional travel to San Ramon for quarterly Staff Meetings or program trainings. When not in the field, the position will primarily work from your home office and the local office, with monthly and/or quarterly team meetings or as business needs require. Job Responsibilities - Become a subject matter expert on the System Hardening and Undergrounding ProgramUnderstand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field workCollect, coordinate, organize and deliver outreach plans and deliverables in a timely mannerUtilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAPInitiate strong working relationships with work sponsored project managers (PMs)Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and othersTake the lead to develop local tactical plans, project by project, based on in-field expertiseStrategize and develop customized outreach plans for specific projects with input from PM and teamTailboard and educate internal and external project crews regarding customer concerns or issuesRoute and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concernFacilitate customer escalations including legal claims and restoration efforts as neededConsistently document customer communicationsCoordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassingRegularly attend RSM meetings to educate and update on key projects and any customer escalationsDevelop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects QualificationsMinimum: Bachelor's degree in engineering, business, marketing, communications, or related degree or equivalent work experience4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experienceMust possess a valid California driver's license or ability to obtain by first day of employment Desired: Positive, enthusiastic, collaborative, customer-centric self-starterDetail-oriented and meticulous on documentation, work planning, training and safetyAccountable, dependable, and initiative-taking to work hard with limited supervision3 years of previous customer facing customer service and/or customer facing rolesDemonstrated proficiency in achieving results by leading and influencing matrixed teams with limited leadership guidanceDemonstrated ability to provide proactive, high quality customer service while resolving issues of a complex natureAdvanced knowledge of assigned area of expertiseEffective at negotiating and able to communicate effectively and comfortably at director level and below internally and with customers and third partiesDemonstrated proficiency with intermediate levels of Excel, Word, PowerPoint, and other like toolsStrong presentation and time management skillsExperience developing executive messaging and communications Enable Skills-Based Hiring No Mail Code N/AHave you pre-identified a specific candidate? 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