New 
VP Professional & Operational Services
 Toshiba Global Commerce Solutions | |
life insurance, 401(k)
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 United States, North Carolina, Durham | |
| 3901 South Miami Boulevard (Show on map) | |
 Apr 18, 2026 | |
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Toshiba Global Commerce Solutions is seeking a Vice President of Professional and Operations Services (Americas) to lead the transformation of our services organization into a scalable, high-impact growth engine.
This role reports to the SVP of the Software Line of Business and partners closely across Product, Sales, Customer, and Delivery leadership to redefine how services are positioned, delivered, and monetized. This is not an incremental role. It is a transformation mandate. The expectation is to reshape the operating model, strengthen commercial alignment, and build a services organization that consistently drives customer outcomes, adoption, and long-term expansion. Qualifications
The Vice President will lead the evolution of Professional and Operations Services into a modern, scalable business that is tightly integrated with software and solution growth. This includes shifting from project-centric execution to repeatable, productized offerings, strengthening how services engage in the sales cycle, and building capabilities that extend beyond implementation into ongoing customer value creation. The role requires both building and optimizing. It demands structural thinking, strong commercial instincts, and the ability to drive change across organizational boundaries. Scope of Responsibility
Professional Services is being redefined within a broader transformation of the Software Line of Business. Product, Sales, Marketing, Innovation, and Services are being aligned under a more unified model focused on execution, accountability, and growth. This role sits at the center of that shift, with the mandate to ensure services are fully integrated into how the business operates and scales. Who Thrives in This Role This role is designed for a leader who builds while optimizing-someone who has successfully driven transformation across services organizations and is comfortable making structural changes. You bring:
Services play a central role in how customers adopt, expand, and realize value from the platform. This organization directly influences long-term customer success, retention, and growth. This role has executive sponsorship and the authority to implement meaningful change. It is a unique opportunity to shape how services operate, scale, and contribute to the broader success of the business. ABOUT THE COMPANY Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days EEO Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. DIVERSITY, EQUITY & INCLUSION We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) | |