Medical Interpreter 2, Spanish

Job Description

Make an impact Everyday

Our Interpreters work in a hybrid environment - working remotely as well as supporting from multiple sites across San Francisco.

Our Interpreters serve in the following roles for the Medical Center:

Conduit: Interpreting messages accurately and completely.

Communication Manager: preserving the triadic relationship where patients, providers, and caregivers relate to one another during interactions.

Cultural Broker: Providing observation and articulation of cultural diversity and influence which could be a presenting factor during interactions.

https://www.ucsfhealth.org/services/interpreters

UCSF seeks motivated and talented individuals

Medical Interpreters are responsible for providing concise, objective, and accurate interpretation for patients with limited English proficient (LEP) throughout the Medical Center, in person, by video and by phone in the following languages: Spanish, Cantonese, Mandarin, and Vietnamese. Under direction and operational oversight of the Administrative Director, medical interpreters function as a member of the health care team, including other health care professionals. Interpreters demonstrate the ability to consistently interpret complex and difficult communications/interface in any and all patient, caregiver and provider interactions in the medical center, including but not limited to diagnostic procedures/treatment, medical terminology, psychiatric evaluations, social service consultations, genetic counseling, nutritional counseling, family planning sessions, hospital rounding with clinical teams, pediatric and adult specialty and primary care consultations both in-patient and out-patient settings, medical consents, discharge instructions for the patient's use such as pre-op and post-op care instructions, discharge orders and homecare regimen, routine medication instructions, physical therapy modalities, patient and family support groups, patient education webinars, contractual agreements, financial counseling, etc.

Maintains strict adherence to HIPAA guidelines and the protection of patient confidentiality and ethical practices, as mandated by the Medical Center. Comply with any Federal and State Language Access and interpreting requirements governing patients with LEP. Utilizes independent thought processing and good issue resolution measures to manage conflicts and promote positive outcomes.

Organizes and prioritizes patient assignments previously allocated by a coordinator to ensure completion of tasks assigned, maintaining efficiency levels with workflow. Demonstrates a strong knowledge base and understanding of Medical Center policies and procedures, including regulatory policies, ethics, and protocols respective to the role of a medical interpreter. Demonstrates courtesy and professionalism with patients, staff, and clinical teams in all interactions.

Provides translations, proofreading, and localization of documents including but not limited to after visit summaries, patient education materials, patient letters, signage, to/from target languages, etc.

Assists the management team when designated with training/coaching of new medical interpreters, using the established onboarding process.

Learn and grow

We're committed to growing the capabilities of our people and supporting their development. Whether you're a long-time employee or it's your first day on the job, UCSF and our Interpreting and Translation Services Department have programs and resources to help you get started, support your work, develop your skills, and advance your career. We offer a variety of programs such as:

• Remote-flexible work incentive based on operational needs

• 40 hours per year of educational leave

• Resources to build and develop professional skills - e-courses, workshops, e-books, etc.

• Reimbursement program for credentials

• Family-friendly benefits

If you're ready to join our community and be a part of this vibrant institution that contributes so much, every day, to people throughout California and around the world; we encourage you to take the first step and apply.

Notes: Qualified applicants are required to obtain a passing score for both interpreting and translation skill assessment administered by UCSF Interpreting Services and/or approved third party before being considered for an interview

Department Description

UCSF Interpreter Services is a vital department dedicated to ensuring equitable access to healthcare for patients with limited English proficiency, Deaf and Hard of Hearing patients, and others who require language support. Committed to UCSF?s mission of providing patient-centered, inclusive care, the department facilitates clear and effective communication between patients, families, and providers, fostering a compassionate and culturally sensitive healthcare experience. The department provides professional medical interpretation in over 75 languages, including American Sign Language (ASL), through highly trained in-person interpreters, video remote interpreting (VRI), and phone-based services. UCSF Interpreter Services also offers document translation to ensure that critical patient materials, such as medical instructions and consent forms, are accessible to all. These services empower patients to make informed decisions about their care, regardless of language or communication barriers. In addition to supporting clinical interactions, UCSF Interpreter Services collaborates with providers to enhance cultural competence in healthcare delivery. The department ensures compliance with state and federal language access regulations, including Title VI of the Civil Rights Act and the Americans with Disabilities Act (ADA). Interpreter Services also plays a key role in educating UCSF staff and clinicians on best practices for working with interpreters and delivering culturally sensitive care. By bridging communication gaps, the department actively contributes to improving patient safety, satisfaction, and outcomes. With a steadfast focus on accessibility, professionalism, and respect, UCSF Interpreter Services is integral to creating a healthcare environment where every patient feels heard, understood, and valued.

Qualifications

Required Qualifications - 5+ years of experience as a Medical Interpreter in the setting of an academic or clinical institution - Active national certification for healthcare interpreting (CCHI or NBCMI) - Must be fluent in spoken English and Spanish with proficient reading and writing skills in English and Spanish. - Extensive knowledge of medical terminology in source and target language(s); intermediate-to-advanced knowledge of human anatomy and systemic physiology, as validated by achieving a passing score on the prerequisite competency assessment - Maintains active national certification with required continuing education units - Passing score on one or both nationally recognized certification tests (Certification Commission for Healthcare Interpreters [CCHI] or National Board of Certification for Medical Interpreters [NBCMI]) - Excellent verbal and written communication skills and the ability to exercise sensitivity and patience during interactions with patients, caregivers, families, and clinical staff in high pressure situations, while maintaining strict adherence to patient confidentiality and awareness of cultural differences - Ability to work independently with minimal supervision - Ability to function efficiently in a complex, multi-faceted, and fast-paced setting - This position requires flexibility to orient and work at all UCSF Health locations License/Certification: - Active national certification for healthcare interpreting (CCHI or NBCMI) Preferred Qualifications - Extensive knowledge of UCSF Health policies, procedures, and protocols - Knowledge of and experience in remote interpreting technology - Knowledge of and experience with translation memory software provided by UCSF Health - Familiarity with Zoom video conference software's simultaneous interpreting functionality or other industry-related technology - Proven competency in additional languages not listed above

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.