Call Center Representative (Temporary)

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Efficiently processes all incoming telephone calls, reservations, credit card charges, and related questions regarding Bally's and the surrounding area.
2. Performs all data entry and administrative functions to ensure that reservations, changes, wakeup calls, and cancellations are handled correctly and timely.
3. Maintains a professional attitude following the Thoughtful Service model and uses proper terminology when handling calls as outlined by departmental procedures.
4. Performs telemarketing and/or up selling/cross selling duties as required in order to maximize room, show, and restaurant utilization. Follows prescribed sales techniques in order to maximize hotel and other revenue.
5. Maintains awareness of all marketing promotions, special events, general facility information and hotel rates.
6. Uses paging system and operates TDD as required.
7. Meets quantity standards for call volume.
8. Regular attendance required.
9. Other assigned duties.

Target Salary Rate:

• $15.25 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

High School (required)

Must be at least 18 years of age. (preferred)
Must have working knowledge of Microsoft Office products. Experience with LMS, Ticket Master and TDD system preferred. (preferred)
Ability to effectively communicate in English, including reading, comprehending, and writing simple instructions, short correspondence, and memos. (preferred)
Must be able to work with the public and present a clean, courteous image. (preferred)
One to three months of related experience and/or training. (preferred)
High school diploma or equivalent required. (preferred)