New

Customer Service Representative - EdAssist

TEKsystems
$18.75 / hr
life insurance, sick time, tuition assistance, 401(k), retirement plan, remote work
United States, Colorado, Westminster
Mar 18, 2026
Customer Support Specialist - Tuition Assistance Help Desk Location: Broomfield, CO (On-site training, then remote) Pay: $18/hr Experience Level: Entry Level About the Role Bright Horizons is seeking Customer Support Specialists to join our EdAssist Tuition Assistance Help Desk. This team supports employees of large companies as they navigate tuition benefits designed to help them reskill and grow through certificates and learning programs. You'll be the first point of contact for employees with questions about logging in, submitting documentation for payment, and understanding program policies. This role is highly detail-oriented, policy-driven, and requires strong communication skills to guide customers through processes that directly impact their education funding. Responsibilities * Provide phone-based support for tuition assistance inquiries * Audit documentation submissions and guide customers through corrections * Assist new users in understanding program policies and benefits * Navigate multiple systems (CRM, Outlook, online portals) with accuracy * Handle escalated or frustrated conversations with professionalism and empathy * Document interactions thoroughly to support process improvements Must-Have Skills * 1-2+ years of customer service or administrative experience * Ability to multitask across 1-3 systems simultaneously * Strong troubleshooting skills and attention to detail * Excellent communication skills and emotional intelligence * Ability to handle escalated conversations with professionalism Nice-to-Have * Experience in college admissions or education-related roles * Previous college experience (Associates, Bachelors, etc.) * Experience in banking, healthcare administration, or claims handling Why Bright Horizons? Bright Horizons has been named one of FORTUNE's "100 Best Companies to Work For" and recognized as a Top 50 Contact Center in North America. We offer: * $18/hr starting pay * On-site training for 90 days, then remote work options * Career growth opportunities (many employees transition to permanent roles and promotions) * Competitive benefits including medical, dental, vision, PTO, and 401k * A warm, inclusive, and supportive work environment Schedule * Training: On-site in Broomfield for 90 days * Hours: Monday-Friday, 6 AM to 6 PM (shifts assigned within this window) * Remote work available after training, based on performance Job Type & LocationThis is a Contract to Hire position based out of Westminster, CO. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Westminster,CO. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.