Customer Support Representative

TEKsystems
$25.67 / hr
life insurance, paid time off, sick time, 401(k), retirement plan
United States, Colorado, Colorado Springs
Mar 17, 2026
Contact Center Representative - Family Leave Support Team Fully Remote \| Contract Role \| COLORADO RESIDENCY REQUIRED Pay Rate: $25.67/hour Make a Real Difference for Colorado Families Are you someone who leads with empathy, communicates clearly, and thrives in meaningful, servicedriven work? This role supports helping individuals and families during some of the most important and vulnerable moments of their lives. As a Contact Center Representative, you'll provide compassionate, endtoend support to callers navigating family and medical leave. This is not a traditional, speeddriven call center role. Success here is defined by care, accuracy, and resolution-not how fast you get off the phone. What You'll Do * Provide empathetic, voicebased support to callers regarding paid family leave benefits * Assist with account registration, claim navigation, and issue resolution * Troubleshoot system and application challenges with confidence and patience * Accurately document all interactions and outcomes in Salesforce * Authenticate callers and ensure compliance with program policies * Collaborate with internal teams using chat and communication platforms * Stay present on calls as long as needed to fully support each individual What Makes This Role Different * No pressure to rush calls - quality and compassion come first * Highempathy interactions with individuals facing medical or family challenges * Structured training program, including onboarding, systems, policy education, and call shadowing/reverse shadowing * Voicefocused role (no customerfacing chat or email support) * Supportive, missiondriven culture centered on service and care What We're Looking For Top Skills: * Clear, confident communication * Strong empathy and emotional intelligence * Excellent documentation and attention to detail * Experience working within ticketing or case management systems Ideal Background: * Experience handling complex, emotional, or sensitive customer interactions * Comfort navigating multiple systems and screens simultaneously * Ability to adapt to unscripted, nuanced conversations * Strong policy adherence in complianceheavy environments This Role Is Not a Fit If You... * Prefer speed and callvolume metrics over meaningful conversations * Struggle with emotionally sensitive or highempathy situations * Rely heavily on rigid scripts * Have limited technical proficiency or documentation habits * Are seeking flexible schedules or chatonly/emailonly work Job Details * Experience Level: Expert * Job Type: Contract * Workplace Type: Fully Remote Pay & Benefits Hourly Rate: $25.67/hour Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Available benefits for this temporary role may include: * Medical, dental, and vision coverage * Critical illness, accident, and hospital plans * 401(k) retirement plan (pretax and Roth options) * Life insurance and AD&D * Short and longterm disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Paid time off, vacation, or sick leave (as applicable) Job Type & LocationThis is a Contract position based out of Colorado Springs, CO. Pay and BenefitsThe pay range for this position is $25.67 - $25.67/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.