New

Production Manager (Automated Production & Alternate Formats)

Crawford Technologies
$75,000.00 - $85,000.00 / yr
sick time, short term disability, long term disability
United States, New York, Potsdam
22 Depot Street (Show on map)
Mar 17, 2026
We are seeking a Production Manager who is analytical, detail-oriented, and passionate about improving production processes. This role is ideal for someone who enjoys investigating how systems and workflow's function, identifying opportunities for efficiency, and ensuring work is completed accurately and on schedule. The successful candidate will be organized, focused, and comfortable managing multiple projects-both small and large-while maintaining production timelines and priorities. MUST work in the Potsdam, NY office! We are a growing operation, and the right person will embrace change and variety. Every day brings new challenges and opportunities to learn. We are looking for someone who is curious, comfortable asking questions, and motivated to investigate root causes and develop practical solutions. This is also a team-focused role, working closely with staff to support collaboration, knowledge sharing, and career growth. Experience in the alternate format industry is not required-we welcome candidates with strong production experience who are excited to learn, contribute ideas, and help shape the future of our operation. What Success Looks Like in This Role You enjoy analyzing production workflows and identifying ways to improve efficiency and reliability. You bring strong attention to detail, ensuring production output is accurate, consistent, and delivered on time. You are comfortable managing multiple projects and priorities in a fast-moving production environment. You are curious and investigative, asking questions, identifying root causes, and developing practical solutions. You enjoy working with people, supporting team development and encouraging collaboration and feedback. You are energized by growth and change, adapting quickly and applying your experience to new challenges. Application Deadline March 30, 2026 Department Accessibility - Production Employment Type Full Time Location Potsdam, New York Workplace type Onsite Compensation $75,000 - $85,000 / year Reporting To Holly Bullock This role's hiring manager: Holly Bullock View Holly's Profile Job Summary The Production Manager oversees the day-to-day production operations of the alternate formats and automated fulfilment environment. This role ensures that production workflows, equipment, and operational processes run efficiently to meet production targets, quality standards, and delivery timelines. The Production Manager focuses on improving production performance, maintaining equipment reliability, and supporting an organized and efficient production environment. Working closely with production staff, technical teams, and operational leadership, this role helps identify opportunities to improve processes, resolve operational challenges, and support the successful delivery of accessible alternate format materials. Major Duties and Responsibilities Production Operations Oversee daily production activities, including automated document processing, printing, finishing, packaging, and distribution preparation. Monitor production schedules and workflow performance to ensure production targets and service levels are met. Coordinate operations, technical teams, and customer service to prioritize workloads and resolve production issues. Process Improvement Identify opportunities to improve production workflows, automation efficiency, and overall operational productivity. Analyze production data and performance metrics to identify bottlenecks and support continuous improvement initiatives. Assist in developing and maintaining standard operating procedures (SOPs). Equipment & Automation Monitor the performance and reliability of production equipment and automated systems. Coordinate preventative maintenance schedules and address equipment downtime in collaboration with technical staff and vendors. Support the evaluation and implementation of new equipment or technology. Team Leadership Supervise production staff and ensure appropriate staffing levels to support production demands. Provide training, guidance, and support to maintain quality and productivity standards. Foster a collaborative and team-focused production environment. Quality & Safety Ensure production output meets internal quality standards and customer requirements. Maintain compliance with workplace safety procedures and operational policies. Qualifications, Skills, Working Environment Qualifications Education College degree or equivalent work experience in a relevant field. Experience 8+ years of experience in production, manufacturing, or high-volume fulfilment operations. Experience working with automated production environments or equipment-driven workflows. Previous supervisory or team leadership experience. Skills Strong analytical and organizational skills with attention to detail. Ability to identify process improvements and support operational efficiency. Strong problem-solving and communication skills. Ability to manage multiple priorities in a fast-paced production environment. Qualifications On-site role within a production and fulfilment environment. Regular presence on the production floor is required. Schedule flexibility may be required during peak production periods. What's in it for you? Be part of a growing company and team. Competitive salary (Commensurate with experience and position and eligible discretionary bonus) Excellent benefits Medical Dental Vision Short Term Disability Long Term Disability Group and Voluntary Life Sick Time Pay Vacation Pay Holiday Pay Be part of a rapidly growing software company How long will the role be open for? Until filled! Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications. We thank all applicants for their interest in joining our team. Those short listed will be contacted. Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com. Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. About Crawford Technologies Crawford Technologies is an award-winning, global provider of high-value solutions for high-volume documents. The company has helped over 1,800 organizations around the world reduce costs, simplify processes, and streamline mission-critical transactional communications such as bills and statements across all channels and in all formats. CrawfordTech's suite of software solutions and services enables their clients to meet their own customers' rigorous demands for instantaneous access to information. Apply Now