Desktop Support Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Desktop Support Engineer

Location(s): Albuquerque, NM

Overview
We focus on enabling internal customers to succeed by delivering high-quality IT support and an excellent customer experience. The Desktop Support Technician will be part of the Employee Enablement Organization, a service-focused team that supports employees both onsite and remotely. This role requires a technician who can adapt to a fast-paced environment while providing reliable technical support and strong customer service.

Responsibilities

• Provide Level 2 IT support for desktops, laptops, and hardware/software issues.
• Troubleshoot workstation and server-related issues with in-depth knowledge of computer hardware devices.
• Perform laptop and desktop configuration, deployment, and workstation replacements.
• Provide incident support and IMAC (Install, Move, Add, Change) services.
• Stage and configure devices for new hires and deploy hardware as required.
• Work with the Build Center team to ensure timely delivery of hardware deployments.
• Test, configure, install, and manage repair of IT equipment and software.
• Provide remote support to internal users using enterprise support tools.
• Accurately log and track tickets in the service management system.
• Maintain documentation and contribute to knowledge base articles.
• Communicate regularly with internal customers regarding status updates and issue resolution.
• Build effective relationships with internal teams and external service providers.
• Provide occasional AV support as needed.

Requirements

• Minimum 5 years of relevant experience in Level 2 IT support within a corporate environment.
• Strong troubleshooting experience with desktops, laptops, and hardware devices.
• Experience with laptop and desktop configuration and deployment.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Self-motivated team player with a customer-focused mindset.

Technical Skills

• Microsoft Windows 10/11.
• macOS and iOS support.
• Microsoft O365.
• Mobile Device Management (MDM).

Preferred Tools

• Nextthink.
• ServiceNow.
• SCCM.
• Jamf.
• Zoom.
• Microsoft Teams.
• Slack.
• Automation and scripting knowledge.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.