New

Sr. Manager, Enterprise Applications

Dorman Products
life insurance, parental leave, paid time off, paid holidays, 401(k), retirement plan
United States, Pennsylvania, Colmar
Mar 17, 2026
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Reaching a revenue of $2 billion in 2024, Dorman is publicly traded under the stock ticker DORM. Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman. Job Summary The Senior Manager, Enterprise Applications is responsible for the reliable, stable, and scalable operation of Dorman's enterprise application portfolio, with SAP as a primary platform alongside a mix of onprem and SaaS solutions. This role owns the application run function and is accountable for operational excellence across Incident, Request, Change, and Problem Management, while ensuring consistent standards across all applications. This leader builds a culture of high accountability and zero tolerance for repeat incidents, drives rigorous root cause analysis, and ensures permanent resolution. The role also ensures the team is focused on solving business problems, not just executing technical tasks, and that enhancement demand is met through disciplined capacity and resource management. Primary Duties Application Operations & Run Excellence Own day-to-day operational health of all enterprise applications, including availability, performance, integrations, batch jobs, and interfaces. Define, enforce, and continuously improve application operational standards across the portfolio. Ensure clear service ownership, escalation paths, and support models. L2/L3 Support & ITSM Leadership Lead Level 2 and Level 3 application support teams and vendors. Ensure excellence in Incident, Request, Change, and Problem Management processes. Drive high-quality ticket data, SLA adherence, and effective stakeholder communication. Problem Management & RCA Culture Establish a culture that does not tolerate recurring incidents. Lead post-incident reviews and trend analysis, ensuring permanent fixes through disciplined Problem Management. Maintain known error and corrective action tracking. Enhancements, Demand & Capacity Management Own the delivery of application enhancements and operational improvements. Ensure visibility into resource utilization, capacity, and demand across the application portfolio. Align staffing and vendor capacity to meet legitimate business demand while balancing run stability and enhancement throughput. Partner with business and product owners to ensure enhancements are value-driven, well-defined, and supportable. Business Problem Focus Ensure teams deeply understand business processes, pain points, and desired outcomes before executing solutions. Shift the organization from task-based technical execution to problem-oriented, outcome-driven delivery. Challenge requirements and solution approaches to ensure simplicity, sustainability, and operational fit. Change, Release & Enhancements Own application change governance to minimize risk and improve change success rates. Coordinate releases, patches, and minor enhancements with business and vendors. Ensure proper testing, documentation, and operational readiness for changes. Vendor & Service Provider Management Manage application vendors and managed service providers. Own vendor performance, SLAs, KPIs, and continuous improvement initiatives. Support contract scope, renewals, and cost optimization. Standards, Monitoring & Readiness Ensure applications meet minimum standards for monitoring, documentation, access controls, and supportability. Partner with Infrastructure, Security, and Architecture to ensure resilience, compliance, and scalability. People & Stakeholder Leadership Lead, coach, and develop application operations staff. Communicate clearly with business leaders and executives, especially during major incidents. Foster a culture of ownership, collaboration, and continuous improvement. Qualifications Required Qualifications Bachelor's degree or equivalent experience. 8+ years in enterprise application operations/support, including SAP. 3+ years of people and/or vendor management experience. 3+ years managing large teams of managed service providers, both onshore and offshore Financial Management - setting, managing and reforecasting budgets, invoice allocations, Strong ITSM process experience with a proven track record improving stability and reducing repeat incidents. Excellent communication and stakeholder management skills. Preferred Qualifications Functional experience in one or more modules of SAP ECC or S/4. ITIL certification or equivalent. Experience with manufacturing or distribution environments. Familiarity with monitoring, integration platforms, and SOX/ITGC controls. Physical Requirement: Capability to lift 20 pounds. Working Conditions:While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen. Noise level is usually moderate. The US base salary range for this full-time position is $129,200.00 to $193,600.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate. As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan. Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com Nearest Major Market: Philadelphia Job Segment: ERP, Technical Support, Manager, Developer, Technology, Management, Automotive