New

Resident Support Specialist

Center for Veterans Issues, Inc.
$13-$15 per hour - Supplemental health, 401(k) with match, vacation, sick, and personal time, 13-paid holidays, employee assistance plan.
United States, Wisconsin, Milwaukee
Mar 17, 2026
Job Purpose The purpose of this role is to create and maintain an environment conducive to the reintegration of female Veterans into independent living. The weekend day shift Resident Support Specialist role ensures a safe, supportive, and structured environment for residents while facilitating their access to services that promote stability, wellness, and long-term housing success. Qualifications Female only due to drug screening High School diploma or GED, CBRF preferred Some experience with security and maintenance Valid driver's license with a good driving record CPR/First Aid certified Key Responsibilities Resident Support and Monitoring Provide day-to-day supervision, engagement, and support to residents. Conduct routine wellness and safety checks, especially during overnight and weekend shifts. Offer emotional support and de-escalation during resident crises. Assist residents with daily living skills, chores, and compliance with facility rules. Program Coordination Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards. Assist in intake, orientation, and exit processes for residents. Collaborate with case managers, clinicians, and other service providers to support individualized care plans. Facility Operations Monitor and report facility maintenance or safety issues to VPC Receptionist Ensure cleanliness and orderliness of common areas; support residents in maintaining personal spaces. Administer and monitor curfews, sign-in/out logs, and visitor policies. Crisis Response & Safety Intervene appropriately in emergencies (medical, behavioral, environmental). Follow protocols for substance use incidents, conflicts, or mental health crises. Maintain confidentiality and ethical boundaries in all interactions. Grant and Compliance Support Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants). Uphold policies and procedures related to grant compliance and service delivery standards. All other duties as assigned Key Performance Indicators 100% of incident reports completed accurately by the end of the shift 100% of bed-checks completed and noted daily 85% of members completing their chores daily. 100% of maintenance and safety issues reported in under two hours 90% positive feedback from members