ARO Dealer Advisor - Dealer to Dealer Order Specialist

Stellantis
parental leave, tuition reimbursement, 401(k)
United States, Michigan, Auburn Hills
Mar 17, 2026
Position Summary: There are 2800+ dealers enrolled in ARO. The ARO Dealer Advisor - D2D Specialist offers frontline support to Stellantis dealers enrolled in the Automatic Replenishment Order (ARO) program while owning specialized responsibilities tied to D2D (dealer to dealer) orders. The ARO Dealer Advisor provides direct support to Stellantis dealers enrolled in Mopar's Automatic Replenishment Order (ARO) program. This role is responsible for assisting dealers with Best Stocking Level (BSL) approvals, understanding ARO order logic, improving Off-Shelf-Fill (OSF), and maintaining overall compliance with ARO system requirements. Advisors help optimize dealer inventory, troubleshoot ARO behaviors, and serve as the primary resource for ARO-related guidance. Key Responsibilities: ARO Dealer Support: Provide daily support to dealers regarding ARO navigation, BSL approvals, order generation behavior, and OSF improvement opportunities. Troubleshoot ARO system behaviors and assist dealers in understanding stocking logic and replenishment routines. Support ongoing dealer engagement and performance improvement. D2D Specialization: This role serves as the Subject Matter Expert for all Dealer-to-Dealer (D2D) programs including Backorder, Obsolete, and Guaranteed. D2D dealer enrollment, ensuring new dealerships are successfully activated on the Mopar D2D programs, and validating proper UPS set-up requirements. D2D invoicing research and resolution, parts exchange facilitation, referral logic support, and shipping mode troubleshooting (UPS/DDS/Local). Partner with DSP teams, ICT, Product, Operations, and internal RIM groups to resolve D2D system issues. Support the D2D resolver group inbox Basic Qualifications: Bachelor's degree required 2+ years of previous experience in Supply Chain or related area. Strong analytical and communication skills. Ability to interpret inventory, demand, and order data. Proficiency with Excel, PowerPoint, MS Office Suite applications. Preferred Qualifications: Prior experience with ARO, DSP integration, DealerConnect. Familiarity with 5300 data flows (Inventory & Sales files). Experience working with cross functional teams such as ICT, PDC Ops, or Business Centers. Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.