New

Practice Service Coordinator II

Massachusetts General Hospital
vision insurance, paid time off, tuition reimbursement, 403(b), retirement plan
United States, Massachusetts, Chelsea
151 Everett Avenue (Show on map)
Mar 12, 2026
Position Summary Under general supervision, performs administrative functions to support smooth and efficient practice operations. Responsible for coordinating tasks related to patient visits, including scheduling, check-in, and check-out activities. Specific duties may vary by department. Essential Functions Perform routine administrative and clerical duties in support of a clinical service or physician practice office. Schedule patient appointments and maintain accurate appointment records. Greet and assist patients in a professional and courteous manner. Answer telephone calls, respond to routine inquiries, and schedule appointments. File materials in patient folders and print daily appointment schedules. Process patient billing forms and scan documents into the patient's electronic medical record in EPIC. Obtain patient medical records and laboratory test results as needed. Open, sort, and distribute incoming mail and faxes. Prepare and type forms, records, schedules, and memos as directed. Collect patient co-payments when required. Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Serve as an EPIC "Super User" for scheduling, registration, and billing systems (training provided). Provide assistance and training to staff in EPIC-related processes. Perform more complex or specialized tasks as needed, such as surgical scheduling or provider schedule management at an advanced competency level. Compensation Pay range is dependent on experience, starting at $20.00 per hour, with increases based on the candidate's specific years of relevant experience. Qualifications Education High School Diploma or equivalent required Licenses/Certifications Certified Medical Administrative Assistant (CMAA) preferred Experience Minimum of 2-3 years of office or administrative experience required, preferably in a healthcare or medical office setting Knowledge, Skills, and Abilities Proficiency in Microsoft Office Suite and general computer applications Knowledge of standard office operations and administrative procedures, including filing, copying, scanning, printing, and faxing Ability to operate a multi-line phone system, manage non-routine calls, and appropriately resolve routine issues Strong written and verbal communication skills with the ability to communicate effectively with patients, staff, and leadership Ability to read and understand written documents and correspondence, including emails, memos, and letters, and to take accurate and complete messages Strong organizational and time management skills with the ability to manage multiple priorities, follow established protocols, and work efficiently within systems Position Details Full-time, 40-hour day position Bilingual Spanish required Benefits MGB/MGB offers a comprehensive benefits package, including: Medical, Dental, and Vision Insurance Tuition Reimbursement Generous Paid Time Off 50% Discount on MBTA Passes Access to Childcare Resources and Emergency Backup Care 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity Options Exclusive Employee Perks - enjoy discounts on tickets and passes for everything from ski resorts to museums and sporting events The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.