New 
Escort Associate
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 55 Fruit Street (Show on map) | |
 Mar 12, 2026 | |
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Summary:
Responsible for ensuring the smooth and efficient movement of patients, visitors, and staff throughout the hospital premises through providing exceptional customer service and assistance to individuals requiring guidance and navigation within the hospital. Does this position require Patient Care? Yes Essential Functions: -Greet patients, visitors, and staff with a friendly and courteous demeanor. -Provide directions and assist individuals in finding their destinations within the hospital, including various departments, clinics, and patient rooms. -Help patients in and out of wheelchairs and ensure their safety and comfort during transportation. -Coordinate patient transport within the hospital, working closely with transportation services and clinical staff to ensure timely and efficient movement. -Interact professionally with patients, visitors, and hospital staff, answering questions and providing assistance with a positive attitude. -Follow safety protocols and guidelines to ensure a safe environment for patients, visitors, and staff. -Collect feedback from patients and visitors regarding their experiences and provide input for continuous improvement of services. Education Physical Requirements
The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |