VETERANS SERVICE OFFICER - 03092026-75889

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF VETERANS SERVICES, ADMINISTRATION / CEMETERY OPERATIONS DIVISION, KNOX COUNTY

A Motor Vehicle Records screening will be conducted prior to employment.

Qualifications

Education and Experience: Minimum one year of full-time college credit from an accredited institution.

Substitution of Experience for Education: Military Pay Grade of E-4 or above; honorably discharged.

Necessary Special Qualifications:

Applicants for this class must:

1. Possess a valid motor vehicle's operator license.
2. Be accredited by the General Counsel of the Veterans' Administration within 12 months of employment.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Overview

An employee in this class performs veteran's benefits representation work by assisting veterans and their dependents in determining eligibility, filing claims for benefits, and evaluating decisions to determine if further action is needed.

Responsibilities

1. Evaluate Veterans Administration determinations for compliance and initiates additional action as needed.
2. Conducts interviews/ assessments of the claimant to determine veteran's era of service, duty locations, and military professions to determine eligibility and compensation consideration.
3. Reviews documents such as DD214s, medical records, personnel files, and other relevant documents. Create and submit claims package for adjudication.
4. Files claims for benefits and services, maintains accurate recordkeeping and provides follow-up on claims to their conclusion.
5. Interpret Veterans Administration decisions and determinations to claimants. Provides guidance to claimants of available options in accordance with applicable laws and regulations.
6. Communicates with the public and provides exceptional customer service.
7. Participates in all training events as directed by the department to maintain State and Federal credentials.
8. Travels to assigned counties on a regular basis to inform and assist veterans, and dependents concerning entitled benefits at approved outreach events.

Competencies (KSA's)

Competencies:
1. Customer Focus
2. Resourcefulness
3. Instills Trust
4. Communicates Effectively
5. Tech Savvy

Knowledges:
1. Clerical
2. Customer and Personal Service
3. Law and Government
4. Medical Terminology

Skills:
1. Writing
2. Time Management
3. Active Learning and Listening
4. Systems Analysis
5. Reading Comprehension

Abilities:
1. Written Comprehension
2. Problem Sensitivity
3. Prolonged Stamina
4. Speech Clarity
5. Deductive Reasoning

Tools & Equipment

1. Laptop
2. Cellphone
3. Copier/ Scanner