Customer Relationship Management Production Assistant - Mobile

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Retention Marketing Team is responsible for driving growth and optimizing customer lifetime value through our owned media. The team is responsible for the customer contact strategy, lifecycle, and end to end campaign execution for all retention channels -Email, Mobile, Direct Mail, and POS.

The Assistant will be responsible for overseeing the end to end execution and delivery for our Mobile communication - promotional, editorial & loyalty. They will help to manage the production workflow for all Retention Marketing tactics working with cross functional teams, consistently identifying areas of opportunity across the workflow, help with managing partner relationships, and support omni-channel initiatives for Macy's.

What You Will Do

* Support day to day operations for Macy's Mobile production - including calendar functions, asset review, asset delivery and build, assembly, preview, testing, and executing of campaigns.

* Help to oversee the channel growth and ensure Mobile channels remain agile.

* Support the team by developing into multi-tactic SME (e.g. SMS, Push Notification, and Site Personalization campaigns) for second-setting and back up.

* Support day to day responsibilities managing late changes to Mobile and late campaign executions, work with corresponding teams to ensure all campaigns are built in a timely manner and that they are executed accurately.

* Act as primary contact for Retention Marketing Mobile tactics for wider teams including the dedicated Mobile QA team.

* Assist in trouble shooting and communicating Mobile content issues with internal support team.

* Relationship building with cross-functional teams (e.g. Communication Strategy, CRM, Marketing Strategy, Project Management, Creative, Content Engineering, and Quality Engineering teams) to complete work, collaborate on solutions and implement change seamlessly.

* Support strategy to improve marketing Mobile communication execution and messaging strategy by incorporating more personalization, dynamic content, and other technical advancements.

* Consistently demonstrate regular, dependable attendance, responsiveness & punctuality.

* Additional responsibilities as assigned.

Skills You Will Need

• 1-3 years of experience in digital marketing or project management.
• Knowledge of Mobile or email, Internet and direct marketing methods.
• Ability to work efficiently and meet deadlines in a cross-functional, team-based environment.
• Self-starter with strong communication, organization and prioritization skills.
• Must have demonstrable computer skills and aptitude for technology, including proficiency with Microsoft Office software (World, Excel, Powerpoint, etc.) and database applications. Proven analytical abilities are a must.
• BA/BS college degree is required; concentration in Marketing a plus.

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of experience in digital marketing or project management.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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