Program Management Advisor

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Macy's Tech provides modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub at Macy's. Whether focused on store technology, supply chain tech, application security, merchandising systems, or the mobile app - you will have opportunities to grow your career while finding meaningful ways to make a difference.

Join our team to help shape the future of e-commerce and set the pace in retail technology!

Job Overview:

Macy's Inc. Digital Program Managers effectively deliver business results by championing a culture of accountability and consistent project & program management practices. We are facilitators and motivators, working across departments and offices to ensure collaboration, communication, visibility, and successful delivery of large cross-functional programs across Macys.com, Bloomingdales.com and their associated mobile apps.

We need a Digital Program Manager to help guide and deliver value to our SEO team working across Product, User Experience, Analytics and Engineering teams.

Essential Functions:

• Oversee and be accountable for SEO initiatives that further strategic company objectives and the digital vision
• Lead cross-functional programs with multiple layers of dependencies involving executive leaders and multiple business areas. Proactively identify risks, issues and roadblocks and drives resolution
• Lead timeline development and track implementation engaging product, user experience, analytics and engineering partners effectively and tactfully where necessary to drive efficiency and strong outcomes
• Apply specialized knowledge of SEO industry standards/practices to programs and initiatives
• Uphold, lead and enforce the discipline of organizational change management
• Understand the relationships and impacts of programs and initiatives across business units
• Provide recommendations on program dependencies that could affect the success of other initiatives. Be critical of established processes and suggest relevant improvements
• Provide analysis and input on issues critical to the success of the business's strategic goals
• Lead program and initiative reviews with stakeholders and senior leadership to drive alignment and specific outcomes
• Build a successful followership around a common goal with stakeholders. Manage multiple business area stakeholders
• Support creation of stakeholder facing metrics, executive summaries and presentations, and reporting
• Plan and manage special projects utilizing project management best practices

Qualifications and Competencies:

• Bachelor's Degree from a 4-year college or university
• 4+ years related experience
• Familiarity with SEO principles preferred; while deep expertise is not required, candidates should have a foundational understanding of SEO concepts and demonstrate a willingness to learn and engage with the product area.
• Highly adaptable in a fast-paced environment; able to thrive within ambiguity
• You have worked closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle
• You are comfortable talking about technical matters with business people and business matters with technical people
• Experience with multiple delivery methodologies (e.g., Lean, Agile/Scrum).
• Can lead and conduct training sessions to evangelize best practices and onboard new team members
• You have experience influencing and setting expectations for cross-functional initiatives
• Excellent interpersonal effectiveness and communication skills (written and oral)
• Excellent organizational skills and deep understanding of Project Management concepts for planning, monitoring, and reporting
• You are decisive - you gather the data and make informed, critical decisions quickly
• You are outcome driven with a proven track record for achieving results that drive the company and the teams you work with towards successful results
• You naturally exude team-building, motivating, and conflict-resolving qualities
• You are able to work independently with little to no supervision
• Experience working with remote teams
• PMP certification preferred

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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