Administrative Support Associate
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
Administrative Support Associate |
| FLSA |
Non-Exempt |
| Position Class |
10421 |
Position Overview
| Position Summary |
Join the Ramily! The Office of Parking and Transportation at Winston-Salem State University is seeking an Administrative Support Associate.
The Administrative Support Associate acts as the first point of contact for the Parking and Transportation Office and reports to the Director of Parking and Transportation. This is a public-facing position, providing excellent customer service and critical information to students, employees, and visitors regarding parking services, availability, and pricing. The Office of Parking and Transportation at
WSSU is responsible for Campus Shuttles, parking permits, and enforcing university and government parking rules and regulations.
Responsibilities of the Administrative Support Associate include:
- Respond to customer inquiries in-person, and via email and phone, maintain a professional and calm demeanor, providing excellent customer service and clear information
- Answer questions regarding services, availability, and rates, and provide information about special offers and packages
- Answer questions regarding parking regulations, policies, and enforcement policies
- Provide excellent customer service when handling complaints and explaining violations, listening with empathy and remaining calm in order to de-escalate interactions with upset customers
- Maintain knowledge of current local parking laws and ordinances, vehicle registration laws, and safety standards
- Remain up-to-date on weather conditions and other potential traffic and parking hazards and conditions
- Report incidents, relay information, and communicate important information with other parking personnel using a two-way radio
- Maintain cash handling training and other required training and certifications as necessary
- Process and confirm transportation reservations through phone, email, and online systems
- Assist customers with modifying or canceling existing reservations, and resolve issues with bookings or payments, including complaints and discrepancies
- Process payments and financial transactions related to bookings, citations, and permits
- Coordinate with other departments as necessary to communicate reservation details and ensure smooth service
- Arrange student appeals court and provide information for students' testimony regarding citations
- Maintain accurate records of all daily activities including financial transactions and transportation reservations in 25Live and T2 Systems
- Maintain accurate records and perform data entry of parking tickets issued, citations issued, and payments received
- Perform data entry and maintain accurate records of vehicle registrations and violations
- Ensure accuracy and detail in records of traffic violations, and accurately document vehicle details, location, time, and violation codes.
|
| Primary Function of Organizational Unit |
Business and Auxiliary Services is a support unit providing essential services to students, faculty, staff, parents, and visitors. Business and Auxiliary Services is comprised of the University self-supporting entities. The strategic goal of Business Services encompasses achieving operational excellence, generating revenue, and providing outstanding customer service.
Organizationally, Business and Auxiliary Services resides in the Division of Finance and Administration. The department serves a vast and diverse customer-base that consists of seven functional units: Dining Services, Bookstore, Conference and Institutes, Post Office, Parking and Transportation, Passport, Reprographics Services, and Ticket Office. |
Position Information
| Position Number |
610634 |
| Competency Level |
Contributing |
| Working Position Title |
Administrative Support Associate |
| Building and Room No. |
Anderson Center - Modular Unit |
| Work Hours: From [time] to [time] on [days] of [week] |
8:00AM - 5:00PM- Monday -Friday, occasional weekends and events |
| Hours per week |
40 |
| Months per year |
12 |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
All - Emergency and Pandemic on site |
| Position required to work On-Call/Emergency Callback |
No |
| Minimum Experience/Education |
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. |
| Preferred Years Experience, Skills, Training, Education |
- Two years of experience in a similar role
- Knowledge of current local parking laws and ordinances, including vehicle registration laws
- Excellent written and verbal communication skills
- Demonstrated ability to provide excellent customer service to customers with a variety of needs
- Strong organizational skills
|
| Required License or Certification |
Valid US Driver's License |
| Valid US Driver's License |
Yes |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Posting Number |
SPA01024P |
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
$33,540 - $54,455 |
| Open Date |
01/29/2026 |
| Close Date |
02/12/2026 |
| Open Until Filled |
No |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
|
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
| Competency |
Client/Customer Service |
| Describe the specific job duties related to this competency |
Customer Service and Communication
- Respond to customer inquiries in-person, and via email and phone, maintain a professional and calm demeanor, providing excellent customer service and clear information
- Answer questions regarding services, availability, and rates, and provide information about special offers and packages
- Answer questions regarding parking regulations, policies, and enforcement policies
- Provide excellent customer service when handling complaints and explaining violations, listening with empathy and remaining calm in order to de-escalate interactions with upset customers
|
| Percentage Of Time |
25 |
| Competency |
Knowledge - Technical |
| Describe the specific job duties related to this competency |
Knowledge of Safety and Parking Regulations
- Maintain knowledge of current local parking laws and ordinances, vehicle registration laws, and safety standards
- Remain up-to-date on weather conditions and other potential traffic and parking hazards and conditions
- Report incidents, relay information, and communicate important information with other parking personnel using a two-way radio
- Maintain cash handling training and other required training and certifications as necessary
|
| Percentage Of Time |
25 |
| Competency |
Coordination - Work |
| Describe the specific job duties related to this competency |
Coordination of work
- Process and confirm transportation reservations through phone, email, and online systems
- Assist customers with modifying or canceling existing reservations, and resolve issues with bookings or payments, including complaints and discrepancies
- Process payments and financial transactions related to bookings, citations, and permits
- Coordinate with other departments as necessary to communicate reservation details and ensure smooth service
- Arrange student appeals court and provide information for students' testimony regarding citations
|
| Percentage Of Time |
25 |
| Competency |
Data / Information Collection |
| Describe the specific job duties related to this competency |
Record-keeping and Reporting
- Maintain accurate records of all daily activities including financial transactions and transportation reservations in 25Live and T2 Systems
- Maintain accurate records and perform data entry of parking tickets issued, citations issued, and payments received
- Perform data entry and maintain accurate records of vehicle registrations and violations
- Ensure accuracy and detail in records of traffic violations, and accurately document vehicle details, location, time, and violation codes.
|
| Percentage Of Time |
25 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
Do you have a valid NC drivers license?
- *
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
Optional Documents
- References List
|
Winston Salem State University
$33,540 - $54,455
Jan 30, 2026