Utility Billing Analyst

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Utility Billing Analyst
REQUISITION: CUS00IO
DEPARTMENT: Billing Services - Wichita Service Center or Raytown Customer Care Center
LOCATION: Wichita, KS
Raytown, MO
PAY RANGE: Billing Analyst II: $66,600 - $83,200
Sr Billing Analyst: $75,300 - $100,400
Lead Billing Analyst: $88,800 - $118,400

Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m., Flex Time available

Summary of Primary Duties and Responsibilities:
We're seeking an analytical, detail driven Utility Billing Analyst who enjoys solving complex problems, improving processes, and partnering with cross-functional teams to deliver accurate billing and exceptional customer experiences. This role is ideal for someone who approaches challenges with a systems mindset and thrives in a collaborative, team-oriented environment.

As an integral member of our billing team, you will support specialized billing across multiple jurisdictions, drive improvements that enhance efficiency, and ensure compliance with regulatory and internal control requirements.

Why This Role Matters:
Your work ensures billing accuracy, operational excellence, and regulatory compliance-directly impacting customer trust, company performance, and efficiency across the organization. If you love digging into complex data, improving systems, and working with others to make processes stronger and more reliable, this position is a great fit.

Major Responsibilities Include, but are not Limited to:
* Specialized Billing Operations
o Perform manual billing functions and support billing for complex and high visibility accounts with specialized rates.
o Conduct monthly billing testing and validation for all four jurisdictions.
o Respond to audit and regulatory data requests with accuracy and timeliness.
o Maintain strong awareness of applicable regulatory rates, tariffs, and jurisdictional requirements.
* Systems, Analysis & Compliance
o Troubleshoot billing system issues and collaborate with IT to resolve discrepancies.
o Analyze new rates, special contracts, and billing impacts to ensure alignment with regulatory standards.
o Identify anomalies, perform root cause analysis, and implement corrective actions.
o Apply knowledge of SOX controls and internal audit expectations to ensure all billing processes are compliant and properly documented.
* Process Improvement & Collaboration
o Identify inefficiencies and help streamline billing workflows.
o Support initiatives that enhance data quality, operational efficiency, and customer satisfaction.
o Collaborate with internal partners including Regulatory, Meter Services, Customer Operations, Corporate Tax, and IT.

Education and Experience Requirements:
* Bachelor's degree in accounting, finance, business, data analytics, or related field.
* Requires at least 2 years of experience with complex billing systems or utility operations.
* Demonstrated analytical experience-particularly in investigating anomalies and resolving issues through cross functional collaboration.
* Familiarity with regulatory rate structures and/or SOX control environments is highly preferred.

Skills, Knowledge and Abilities Required:
* Analytical & Problem-Solving Strengths
o Strong ability to analyze data, recognize patterns, and apply logical reasoning.
o High attention to detail and commitment to accuracy.
* Communication & Teamwork
o Excellent written and verbal communication skills.
o Ability to collaborate effectively with a wide range of internal and external customers.
o Professionalism, tact, and strong interpersonal skills.
* Leadership in Priorities & Execution
o Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
o Sound judgment and the ability to adapt to changing requirements.
* Technical Expertise
o Knowledge of Oracle customer information systems preferred.
o Understanding of metering processes, regulatory tariffs, Terms and Conditions, Billing Practices, regulatory rates, and SOX control requirements are highly valued.

Licenses, Certifications, Bonding and/or Testing Required:
None

Working Conditions:
Normal office working conditions. Occasional travel is possible. Additional hours including evenings, weekends and holidays may be required. Must have a satisfactory work record including good attendance.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.