Support Specialist, Public Facilities II - The Village (Thursday - Monday, 3pm - 11:30pm)

Role: PTS (Public Toilets and Showers) Attendant II

Reports to: Public Facilities Manager

Program: 1005-Village

Department: Public Showers

Location: The Village - 527 Crocker Street, Los Angeles, CA 90013

Setting: 100% Onsite

Schedule: Thursday - Monday, 3pm - 11:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The PTS Attendant II ensures that public restrooms are clean and functional, providing exceptional customer service and ensuring a safe environment. Maintain demographic and service counts and report inventory needs to leadership.

Job Description Essential Duties and Responsibilities:

• Ensures that showers, toilets, sinks, counters and fixtures are clean and functioning at all times.
• Maintains a clean area by mopping up excess water, sweeping, wiping counters, removing trash, etc.
• Adheres to all safety precautions in the assigned area, including maintaining a safe number of users.
• Reports any guest's suspicious activities, such as illnesses, injuries, unlawful activities.
• Maintains supplies and requests needed items in a timely manner.
• Accurately document all program participant services rendered daily by entering them in the database in a timely and accurate manner.
• Assist in Preparing monthly program reports for PTS services by the 5th of each month.
• Responsible for maintaining daily service logs.
• Other duties and responsibilities as assigned.

Job Description Qualifications:

• High School Diploma or equivalent
• Six (6) years of custodial experience required
• Computer proficient, including familiarity with Outlook, Excel, Word
• Detail oriented with excellent time management, interpersonal, organizational, written, verbal, and follow-through skills
• Experience with cleaning chemicals required
• Excellent communication and customer service skills needed, including ability to be assertive yet tactful
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel to participate in training as recommended or required
• Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision

Job Description Work Environment:

• Must be able to stand and walk for 6-8 hours
• On occasion walk or drive to different local sites
• Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor
• May need to bend, stoop, twist, and sit throughout the day