Overnight Alarm Monitoring Specialist

When Others Sleep, You Keep Operations Safe-Overnight Alarm Monitoring Specialist

Be the calm, confident first point of contact for a large, fast-moving retail operation that runs 24/7. This overnight role is ideal for professionals who thrive in high-responsibility environments, handle pressure with professionalism, and take pride in delivering accurate, customer-focused support. Your work plays a critical role in protecting stores, supporting field teams, and ensuring a timely response to alarms and urgent situations.

Hours & Pay

Pay Rate: $19.50 per hour

Schedule: 11:00 PM-7:30 AM (overnight shift)

Days: Schedule set by client; must be available to work weekends and holidays

Employment Type: Temp-to-hire

Training: May occur on a different shift, depending on trainer availability

What You'll Do

• Receive and manage inbound phone calls and emails related to alarms, incidents, and urgent store concerns
• Serve as the initial point of contact and liaison between store locations, alarm services, and internal teams
• Professionally de-escalate stressful or emergency situations with a focus on safety and resolution
• Provide accurate information and problem-solving support with a goal of first-contact resolution
• Enter and maintain precise customer and incident data in the customer relationship database while on calls
• Address written correspondence and follow established call center performance metrics
• Communicate trends, concerns, and recurring issues to supervisors and management
• Maintain frequent interaction with multiple internal divisions to ensure timely issue resolution

What We're Looking For

• 1-2 years of call center or professional customer service experience
• Strong verbal communication skills and the ability to remain calm under pressure
• Proven ability to handle stressful, high-priority inbound calls
• Exceptional attention to detail and accuracy in data entry
• Comfortable using multiple computer systems and working across screens
• Reliable attendance and ability to follow procedures precisely
• Team-oriented mindset with flexibility to support different operational needs
• Ability to work seated for the duration of the shift

Benefits & Perks

This overnight opportunity offers weekly pay along with access to a competitive benefits package that includes medical, dental, and vision insurance, life insurance, a 401(k) plan, short-term disability coverage, employee discounts, and more. It's a strong entry point into a stable operation with long-term potential for growth.

Apply Today

If you're dependable, detail-driven, and ready to make an impact during critical overnight hours, this role is built for you. Click Apply Now to take the next step in your customer support career.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.