District Manager - Penn Hills

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Job Title:District Manager - Penn Hills

Position Summary:

Through a strong field presence, the District Manager is responsible for management of Transmission & Distribution (T&D) Construction and Maintenance operations, including safety, reliability, productivity, financial and employee relations.

Location: On-Site (Pittsburgh, PA) - Penn Hills

Job Duties and Responsibilities:

• Directs supervisors, professionals, and crafts (between 30-70 employees) and responsible for all costs and customer satisfaction within the Service Center territory.

• Promote and drive positive safety culture and performance, including safe driving performance.
• Promote and drive positive workplace culture to ensure all employees are valued, respected, and engaged.
• Responsible for the safe and efficient restoration of service and all emergency responses.
• Responsible for the construction of work performed to maintain reliable service and exceptional customer satisfaction, while leading the available resources against a standard of results.
• Responsible for ensuring a high level of productivity as defined by standard productivity models while completing service restoration, system betterment projects, customer commitments, and general service work.
• Responsible to administer and maintain safety standards for the Service Center territory.
• Responsible for ensuring customer commitments are met according to schedule in a professional manner and providing direct interaction with the customer.
• Responsible for ensuring Service Center activities are in compliance with all local, state, and federal regulations.
• Responsible for the environmental stewardship within the Service Center's area of responsibility.
• Responsible for maintaining all facilities and the vehicles at the Service Center and effective management of cost center.
• Assists Engineering Technicians in the field design of projects in the Service Center territory.
• Develops and implements new policies, procedures and programs as required.

Additional Responsibilities:

• Perform other job-related duties as assigned.
• Storm team duties as assigned.
• 24/7 on-call availability.

Education and Experience Required:

• Bachelors Degree in construction management, operations management, business administration or management, engineering, or relevant field.
• Equivalent combination of education and experience in lieu of degree will be considered.
• 10+ years of related experience required.
• 3+ years of prior management experience required.
• Valid Driver's License required.

Preferred Qualifications:

• Master's degree construction management, operations management, business administration or management, engineering, or relevant field preferred.
• Prior experience in construction, operations, engineering, or customer service.
• Experience managing represented employees and knowledge of collective bargaining unit contracts.

Skills/Abilities:

• Strong leadership capabilities.
• Outstanding communication skills.
• Excellent customer service competencies.
• Strong financial competency and ability to manage a budget.

Scope

Primary focus is on day to day management of operational execution and also develops and exercises business plans, policies, and procedures. Contributes to proactive planning exercises of management team as requested. Trains and develops staff. Plans the work flow. Looks for areas of process improvement and directs available resources to accomplish this. Leads changes and implementations for direct team as pushed down through the organization.

Decision Impact

Resolves problems of a greater complexity than the Manager level. Improves existing processes and systems using conceptualizing, reasoning, and interpretation skills. Solutions require thorough understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.