New

Service Analyst

TEKsystems
$17.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Troy
Jan 30, 2026
Description * Highvolume outreach: Make ~50 outbound calls/day to former customers across 24 locations (working 2-3 locations at a time) to follow up on service needs, order status, or postinstall questions. * Ticket triage & followthrough: Monitor service tickets constantly, acknowledge new requests quickly so customers know their issue is being handled, and keep tickets moving to resolution. * Scheduling & routing: Book and coordinate service technicians, prioritizing routes so a tech can complete as many jobs in one area per day (efficient clustering). * Warm transfers: When needed, warmtransfer customers to the right internal team (e.g., warranty, billing, sales) for specialized help. * Front counter coverage: Assist walkin customers and address their needs on the spot. * Product fluency: Understand the company's window products (features, warranty basics, common issues) to answer routine questions and set expectations. * Task execution: Work from assigned task lists, adapt to cyclical busy periods, and put in occasional evenings/weekends to meet deadlines. * On-site Monday - Friday * 8am-5pm * Entry level position Job Type & LocationThis is a Contract to Hire position based out of TROY, MI. Pay and BenefitsThe pay range for this position is $17.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in TROY,MI. Application DeadlineThis position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.