Reservations Specialist (Part-Time) Work From Home

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Reservations Specialist you'll enjoy these benefits and more:

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Sick Time Off
• Employee Assistance Program including counseling for employees and their family

Reservations Specialist Overview:

Sun Country Airlines is seeking a Reservations Specialist to assist with modifying existing reservations and planning new purchases, including flights and vacation packages.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond promptly and courteously to customer inquiries via phone or SMS regarding reservations and Sun Country's services and offerings.
• Identify customer needs with effective questions and provide suitable options.
• Resolve customer conflicts regarding service.
• Assist with flight irregularities and schedule changes.
• Deliver excellent customer service while maintaining efficiency.
• Manage customer inquiries using multiple screens and resources.
• Stay updated on policies, procedures, and changes.
• Promptly inform immediate Supervisor or Manager of any problems and unusual circumstances; take corrective action when necessary and/or suggest alternative courses of action.
• Other duties assigned by management

Required Qualifications:

• High School diploma or general education degree (GED)
• Customer service, call center or related customer contact experience
• Previous multi-channel customer experience (email, SMS, social media, telephony)
• Demonstrated knowledge and aptitude to use computers and related technology; strong keyboard skills
• Excellent verbal, listening, and written communication skills
• High attention to detail
• Strong organizational, reasoning, and problem solving skills

Preferred Qualifications

• Travel industry experience

Compensation:

Rate: $16.60 USD per hour.

Classification:

Part-Time, Non-Exempt

Work Location:

Remote - Employees must work from and maintain a home address within the United States. We are unable to hire individuals who reside/work from home in the following states: California, Illinois, Massachusetts, Montana, North Dakota, New Hampshire, New York, Pennsylvania, South Dakota, Washington, Washington DC, and any US Territory. ***Priority will be given to candidates residing in Wisconsin.***

Supervisory Responsibility:

None

Work Environment:

This job operates in a remote environment. This role routinely uses standard office equipment such as computers and phones.

Reservations Specialists are required to maintain a quiet and professional home office environment, verify high-speed internet with at least 10 Mbps up and down, and complete multi-factor authentication and connection to VPN for Sun Country systems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.)

Additional Notes:

Qualified candidates will be asked to complete an English proficiency assessment.

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.