Technical Support Specialist II

Clarke Power Services is headquartered in Cincinnati, Ohio and has branches across the country. Clarke is over 60 years strong and growing.

With Clarke, you're working with the industry leader!

Do you have experience in I.T. Support? Are you service oriented and looking for a great new opportunity?

We'd like to talk with you! Our team is GROWING and looking for a I.T. Support Specialist II to keep up our level of service to our internal staff. This is a great opportunity for a knowledgeable I.T. Support Specialist II to apply his or her skills in a company that offers a competitive salary and comprehensive benefits.

What are the Duties?

Technical Support Specialist II provides technical support to company employees through phone or email requests. Works with upper-level support team to ensure problems are seen to resolution. Focus on providing great customer service while handling technical issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manage phone and email support by documenting problems in ticketing system.
• Use remote management software to assist end-users with technical issues.
• Image laptops/desktops with Enterprise Imaging Software.
• Installs hardware (Printers, Laptops, Desktops, Phones) for end-users.
• Documents technical support issues in ticketing system and builds solution knowledgebase to improve end-user support experience.
• Cross-trains with peers and upper-level support to improve individual skill set and efficiency within the department.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Supports several common software packages (Microsoft, Cisco, Citrix) along with Clarke- Specific Applications.
• Works with external vendors to provide support to end-users.
• Must be able to work independently
• Other duties may be assigned

EDUCATION and/or EXPERIENCE

• Associate's degree (A. A.) or equivalent from college or technical school with related experience or equivalent combination of education and experience.

Safety Requirements:

• Implement and enforce health and safety rules, regulations, policies, and prescribed instructions

CERTIFICATES, LICENSES, REGISTRATIONS

• PC Level Certs a PLUS for Technical Support Specialist.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Join our Family! It's a great group of talented and caring people. We provide highly competitive salary, full benefits package, and an excellent opportunity for career growth. Our Benefits include:

• Weekly Pay!
• Health Insurance (medical, dental, vision)
• Healthcare Savings Account Option
• Paid Holidays & Vacation
• Life insurance
• A great 401K plan
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Benefits start the first day of the month following your start date!
• We promote a clean & safe environment in a friendly and professional team atmosphere

You Belong with Clarke!

Clarke Power is an Equal Opportunity employer

#technicalsupportspecialist #IT