Sr Administrator - Affordability Programs & Regulatory Compliance

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Step into a role where you are the guardian of TDS' regulatory integrity. As the Sr. Administrator of Affordability Programs & Regulatory Compliance, you become the expert others rely on to navigate complex federal and state affordability program requirements. Each day, you're the one ensuring the company stays aligned with rigorous standards-protecting TDS from risk, fines, and reputational harm.

In this position, you own the operational heartbeat of compliance. You will:

Guide critical tasks and workflows that keep TDS aligned with regulatory and internal expectations.
• Embed thoughtful controls into processes and proactively identify risks before they become issues.
• Keep procedures sharp and up to date, ensuring documentation reflects the latest regulatory changes.
• Adapt and optimize workflows, helping the organization stay both compliant and efficient as rules evolve.
• Act as the goto expert, educating colleagues and representing TDS in communications with regulatory agencies.
• Lead internal audits and support external reviews, ensuring accuracy and readiness at every stage.
• Analyze and submit precise federal and state reports, knowing your attention to detail directly supports our compliance standing.
• Coordinate across multiple departments, bringing people and processes together to meet shared regulatory objectives.

You'll regularly collaborate with groups across the company and serve as a liaison with agencies such as the Universal Service Administrative Company (USAC) and various state commissions. In partnership with the Manager of Regulatory Compliance, you'll help carry out FCC and state mandates, support audit activities, and guide the organization through an everchanging regulatory landscape.

In this role, you're not just following regulations-you're shaping how TDS meets them with excellence.

• Operational Compliance - Affordability Programs
  • Ensure program compliance by verifying customer eligibility, applying correct discounts, and updating internal/external systems.
  • Review daily reports and work queues to maintain accurate account updates.
  • Oversee system/report maintenance and implement efficiency improvements.
  • Prepare and submit required reports; research and respond to complaints.
  • Manage state-specific compliance (CA, FL, OR, NY, others as needed).
  • Support customer-facing teams with clear communication and escalate issues when necessary.
  • Escalate other issues, such as recurring reports/data received, external USAC matters, when necessary.
• Regulatory Compliance Support
  • Maintain and update policies, procedures, and records to meet internal and external requirements.
  • Execute ongoing program tasks (e.g., customer notices/outreach).
  • Stay current on regulatory changes and adapt processes accordingly.
  • Ensure compliance with record retention rules.
  • Assist with compliance reviews, research, and internal communications.
• Support Regulatory Compliance Manager and assist Compliance team as needed with special projects for all TDS operations. This may include supporting compliance reviews, implementation matters, general regulatory research, and preparation of internal communication documents such as rule and compliance summaries.
• Conduct internal audits and risk assessments to identify areas for improvement; support external audits with accurate, timely responses (Biennial, BCAP, PQA, ACP-related).
• Process Improvement
  • Drive initiatives to improve processes, reduce costs, and increase efficiency through data analysis, project management, and cross-functional collaboration.
  • Enhance data collection/reporting and review procedures for optimization.

Required Qualifications

• Bachelor's degree -OR- 4+ years professional work experience.
• 3+ years of experience in the telecommunications field preferably in regulatory, project management, finance or operational matters

Other Qualifications

• Analytical, problem-solving, and critical thinking abilities
• Ability to connect daily operations to regulatory compliance or decision making
• Excellent written and verbal communication
• Ability to work independently and collaboratively across teams
• Exceptional organizational and project management skills
• High attention to detail
• Knowledge of telecommunications industry
• Proficiency in Microsoft Office Suite and related applications

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.