Client Support Coordinator

JLL
parental leave, paid time off, 401(k)
United States, Illinois, Chicago
200 East Randolph Street (Show on map)
Jan 30, 2026
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Client Support Coordinator - Enterprise Solutions (ATG) - JLL What this job involves: As a Client Support Coordinator for the Enterprise Solutions team with ATG at JLL, you will support Healthcare Facility clients daily in a variety of ways to ensure they are successful with all solutions they have setup on the website. Working as part of a team, this important role offers a great opportunity to make a significant contribution to JLL's ongoing success in the Healthcare market while reporting to the Director of Client Support & Training. You'll provide first-line support and troubleshooting for enterprise solutions, perform data fixes within SQL databases, handle user management, and act as Project Manager, Trainer, and Account Manager to ensure timely resolution of issues and positive client experience that reflects JLL's commitment to comprehensive healthcare facility management and client success. What your day-to-day will look like: Technical Support and Data Management: * Provide first-line support and troubleshooting for enterprise solutions including comprehensive analysis of data * Perform data fixes within SQL databases as needed while ensuring data integrity and stability * Handle user management including new and renewal access requests while establishing proper access within specific solutions * Troubleshoot technical issues and provide solutions to maintain continuous system functionality for healthcare clients * Monitor system performance and identify opportunities for optimization and improvement Project Management and Implementation: * Act as Project Manager to implement enterprise solutions by collaborating with clients to identify specific needs, configuration data, and timeline * Coordinate project deliverables and timelines to ensure successful solution implementation within healthcare environments * Manage stakeholder communication and expectations throughout project lifecycle for optimal client satisfaction * Collaborate with internal teams to ensure seamless solution deployment and client onboarding Training and Client Education: * Act as Trainer to provide training upon completion of projects as well as on-demand for existing clients * Develop and deliver comprehensive training materials and sessions for healthcare facility staff * Utilize active listening to identify opportunities to expand client use of solutions and develop interest in solutions not yet implemented * Create documentation and support materials to enhance client understanding and system utilization Account Management and Client Relations: * Act as Account Manager while proactively reaching out quarterly to assigned clients to touch base and help address/escalate issues * Follow through to resolution on all client concerns while maintaining strong client relationships * Share client feedback about solutions in effort to improve client experience and enhance solutions * Identify upselling and cross-selling opportunities to expand client engagement with available solutions Communication and Coordination: * Communicate effectively within team and with other teams to ensure timely resolution of issues and positive client experience * Coordinate with healthcare facility stakeholders to understand specific operational needs and requirements * Facilitate communication between technical teams and clients for effective issue resolution * Maintain detailed documentation of client interactions and solution performance Continuous Improvement and Analysis: * Analyze client usage patterns and feedback to identify opportunities for solution enhancement * Contribute to product development initiatives based on healthcare market needs and client requirements * Monitor industry trends and best practices in healthcare facility management technology * Support continuous improvement initiatives for client support processes and procedures Required Qualifications: Professional Skills and Attributes: * Ability to take initiative and act independently with minimal supervision * Desire to work in fast-paced environment with changing priorities and multiple deadlines * Strong analytical, organizational, and coordination skills for effective project and client management * Detail-oriented with strong verbal and written communication skills for professional client interaction * Strong presentation skills for training delivery and stakeholder communication Communication and Language: * Business standard English (written and spoken) required for professional healthcare industry communication * Excellent interpersonal skills for building and maintaining client relationships * Active listening skills for identifying client needs and solution opportunities * Professional communication style appropriate for healthcare facility environments Technical Competencies: * Good experience with MS Office suite, especially Outlook, Excel, and PowerPoint for comprehensive business support * Experience with SQL preferred for database management and data analysis * Ability to learn and utilize various enterprise software solutions and platforms * Understanding of data integrity principles and database management practices Adaptability and Work Style: * Agile work style with ability to change as business requirements evolve in dynamic healthcare market * Flexibility to handle multiple client accounts and varying project requirements * Adaptability to work with diverse healthcare facility types and organizational structures * Problem-solving mindset for addressing complex client support challenges Travel Requirements: * Ability to travel occasionally to client sites, including out-of-town travel for on-site support and training * Flexibility to accommodate client scheduling needs for site visits and training sessions * Professional demeanor for representing JLL during client site visits and meetings Preferred Qualifications: * Experience in healthcare facility management or related industry * Background in enterprise software implementation and support * Understanding of healthcare industry regulations and compliance requirements * Experience with project management methodologies and tools * Previous account management or client success experience Location: Remote, Chicago, IL This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 65,900.00 - 65,900.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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