Principal Product Manager, CSR

US Based Salary Range: 144,000 - 190,000 DOE

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

We are seeking aPrincipalProduct Manager,CSRto lead the evolution ofBonterra'sCorporate Social Responsibility products. This role is for a product leader who is deeplycustomer-problem obsessed, technically fluent, and energized by howAIis reshaping product management and software development itself.

You will own complex, high-leverage product areas that sit at the intersection of corporate customers, nonprofit partners, and end users. You will bring anAI-first lens to how products are conceived, built, and evolved-designing systems withgreat defaults, thatlearn from users, and that can becustomized to meet the unique needs of each organization, without sacrificing scalability.

This is not a role for someone who wants to ship features in isolation. This is a role for someone who wants to build durable platforms, make long-lasting technology decisions in partnership with engineering, and measurably improve outcomes for customers and the social good sector at large.

In this role, you will:

• Own the business and customer outcomes fora defined set ofCSR productcapabilities,with end-to-end accountability from discovery through delivery, adoption, and measurable business impact.

• Set and execute product strategyfor your portfolio,balancingcustomer value, platform scalability, andBonterra'sgrowthobjectives.

• DriveAIstrategy for your product area, identifyingwhere intelligence, automation, and adaptive systems can meaningfully improve outcomes for customers and internal teams.

• OperationalizeAIresponsibly, partnering with Engineering and Design to ship capabilities with strong defaults, clear user control, and trust-worthy behaviour.

• Make durable, high-leverage product decisionsin close partnership with Engineering, including difficult trade-offs between speed, quality, and long-term scalability.

• Represent product leadership at a senior level, shaping howBonterrainvests in CSR technology and innovation.

Responsibilities

Product Strategy & Vision

• Define and own the long-term product vision for key CSR capabilities, grounded in real customerproblemsand aligned withBonterra'smission and businessobjectives.

• Apply anAI-native mindset to product strategy-usingAIto accelerate discovery, synthesis, and decision-making, and designingAI-powered experiences that create meaningful customer value.

• Identifywhere automation, intelligence, and adaptive systems can fundamentally change how CSR work is done, not just make existing workflows marginally better.

Customer-Focused Discovery & Outcomes

• Engage deeply with customers and users to understand their goals, constraints, and moments of friction-turning insight into clear product bets.

• Define success in terms of outcomes (customer impact, adoption, business results), not just outputs.

• Continuouslyvalidatethat what we build delivers real value in the hands of customers, and course-correct quickly when itdoesn't.

Technical & Platform Leadership

• Partner closely with Engineering to make sound, scalable technology decisions that balance speed today with flexibility tomorrow.

• Drive the design of systems that have strong defaults, learn over time, and support configuration and extensibility without becoming brittle or bespoke.

• Translate complex technical concepts into clear product intent and trade-offs, enabling strong cross-functional alignment.

Qualifications

You are:

• AI-native in your product practice- You actively use AI to think better, move faster, and explore more possibilities, and you design products that responsiblyleverageAI to solve real user problems.

• Customer-problem obsessed-You measure your success by the problems youeliminate,and the outcomes customers achieve, not by feature counts.

• Technically fluent-You can engage deeply with engineers on architecture, trade-offs, and long-term scalability, even if youdon'twrite production code.

• A systems thinker-You think beyond individual screens to platforms, workflows, and ecosystems.

• Mission-driven but pragmatic-You want to change the world, and you understand that durable impact requires focus, discipline, and strong execution.

Experience that stands out:

• 8+ years of product management experience in SaaS, with experience owning complex, platform-oriented products.

• Exposure toAI-powered products or systems, with a thoughtful approach to whereAIcreates real value.

• ExperienceleveragingAIforyour Product Manager workflows;discovery, prototyping,etc.

• Experience in CSR, ESG, social impact, or adjacent enterprise domains is a strong plus.

You'vesuccessfully:

• Led a multi-quarter product initiative that materially improved customer adoption, retention, revenue, or operational efficiency.

• Made and stood behind difficult product trade-offs, balancing near-term delivery with long-term platform health.

• Shipped platform or foundational capabilities thatenabledmultiple downstream teams, workflows, or products.

At Bonterra, we're building AI-powered tools to solve real human challenges-and we want teammates who share that enthusiasm.We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.