Data Scientist

This is a hybrid position based in Redmond, WA (3x days a week) based 18-month engagement.

Join a leading global interactive entertainment company where innovation meets impact! This is an incredible opportunity to shape the player experience for millions worldwide. You will be at the forefront of transforming data into actionable strategies, directly influencing how users interact with and experience a beloved global entertainment platform. If you're passionate about leveraging data to enhance user satisfaction and drive strategic decisions, this role offers the chance to make a significant, visible difference.

In this dynamic role, you will be a pivotal member of the Data and Insights team, focusing on optimizing user support experiences. You will partner closely with the customer support team, diving deep into interaction data to uncover pain points and recommend data-driven improvements. Beyond user support, you'll contribute to understanding the impact of external initiatives, connecting these activities to in-platform metrics. Your insights will be crucial in informing strategic decisions, improving business performance, and ensuring an exceptional experience for our global user base.

Responsibilities

• Partner with the customer support team and data engineering to transform user support data into actionable insights.
• Identify key learnings from data analysis and synthesize them into clear, actionable recommendations for stakeholders.
• Collaborate with other data scientists to integrate user support findings into major analyses and strategic initiatives.
• Conduct data analysis for various stakeholder groups, including marketing and consumer products, focusing on the return on investment of external initiatives and optimizing for in-platform metrics.
• Demonstrate self-direction and the ability to deliver on ambiguous projects, even with incomplete or unstructured data.
• Maintain and develop dashboards using data visualization tools to provide stakeholders with business insights and support onboarding to self-service analytics tools.
• Manipulate and analyze complex, high-volume, high-dimensionality data from diverse sources using a variety of tools and analytical techniques.

Must-Have Qualifications

• 5 years of experience in data analytics.
• 5 years of experience with SQL.
• 2 years of experience with dashboarding tools (e.g., PowerBI).
• Proficient in Python.
• Ability to thrive in a collaborative, diverse, and fast-paced team environment.
• Excellent analytical and problem-solving skills, with a strong sense of autonomy in tackling data challenges.
• Excellent verbal, visual, and written communication skills.

Nice-to-Have Qualifications

• Familiarity with SparkSQL, Databricks, or Azure Data Explorer.
• Familiarity with PySpark.
• A strong interest in games, with bonus points for experience in the interactive entertainment industry.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.