New

Customer Service Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Herndon
Jan 22, 2026
Customer Service Representative - Onsite \| Herndon, VA Location: Herndon, VA (Onsite) Schedule: Monday-Friday, 8:00 AM - 4:30 PM Type: 6month Contract (potential for permanent conversion) Start Date: February 4, 2026 Interview Process: 1 virtual interview (30 minutes) About the Role We are seeking an energetic and servicefocused Customer Service Representative to join a highvolume member support team. This role is ideal for someone who enjoys problemsolving, delivering exceptional service, and working in a collaborative, fast-paced environment. You will handle a variety of member inquiries, process transactions, and ensure a positive customer experience while meeting key performance metrics. This is a fully onsite role working within a friendly and structured call center environment. Key Responsibilities * Handle incoming member calls (approx. 40 calls/day) with professionalism and efficiency * Meet key performance metrics such as call handle time, call quality, and aftercall work * Process financial and member transactions including: * Payments * Transfers * Opening new accounts * Online and mobile banking support * Initially focus on payment processing with opportunity to expand into additional transactions * Follow all policies and procedures related to member service operations * Maintain compliance with security, fraud prevention, and internal procedures * Build rapport and trust with members through a professional and personable approach Required Skills & Experience * Minimum 1 year of call center experience * Strong customer service background * Experience in banking, credit union, or financial services preferred * Ability to work fully onsite Preferred Qualifications * Spanish proficiency (highly preferred) * Salesforce experience is a plus What's in It for You * Opportunity for permanent conversion for top performers * Work with an awardwinning employer recognized regionally for workplace excellence * Competitive pay and access to a robust benefits package during your contract * Supportive, teamoriented call center environment Additional Notes * Candidates must successfully pass background, education, and credit check. Job Type & LocationThis is a Contract to Hire position based out of Herndon, VA. Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Herndon,VA. Application DeadlineThis position is anticipated to close on Jan 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.