Trainer, Loan, Payment, and Operational Services

Location:

Position Overview

The Loan, Payment, and Operational Services Training Facilitator is a dynamic and integral role within our financial institution, responsible for developing, implementing, and facilitating comprehensive training programs. This position encompasses a range of responsibilities, including overseeing project tasks, administrative duties, and cross-departmental training facilitation. The Loan, Payment, and Operational Services Training Facilitator will work in a collaborative and fast-paced environment. The role requires flexibility, creativity, and the ability to manage multiple tasks simultaneously. There will be opportunities for professional growth and development, as well as interaction with multiple teams and departments within the institution.

• Training Program Development: Design and develop training materials, including manuals, e-learning modules, workshops, and seminars tailored to Loan, Payment, and Operational Services.
• Project Management: Oversee training projects from start to finish, ensuring that milestones are achieved within the established timeline and budget.
• Needs Assessment: Conduct regular assessments to identify training needs and gaps across departments and create targeted training solutions.
• Evaluation and Reporting: Measure the effectiveness of training programs through evaluations and feedback and prepare detailed reports for senior management.

• Coordination: Arrange and manage training schedules, venues, and equipment to guarantee the smooth execution of training sessions.
• Record Keeping: Maintain accurate records of training sessions, participant attendance, and feedback.
• Compliance: Ensure all training programs comply with regulatory requirements and industry standards.
• Communication: Consult with department heads and stakeholders to communicate training objectives and updates.
• Resource Allocation: Manage training resources, including budgeting and procurement of materials and tools.

• Delivery: Facilitate engaging and effective training sessions for employees across various departments, focusing on loan, payment, and operational services.
• Interactive Learning: Utilize diverse training methods, including interactive workshops, role-playing, and simulations to enhance learning experiences.
• Mentorship: Provide one-on-one mentorship and support to employees to help them apply learned skills to their roles.
• Cross-Departmental Collaboration: Work closely with all departments to ensure training programs meet their specific needs and objectives.
• Continuous Improvement: Stay updated with industry trends and best practices to continuously improve training content and delivery methods.

• Bachelor's degree or equivalent experience.
• Training or leadership background.
• Success in technical subjects and ability to explain concepts clearly.
• Adaptable approach for different learning styles and behavior recognition.
• Commitment to a learning organization and team environment.
• Business, technical, and cross-functional skills for problem-solving and timely decisions; understanding of financial and performance metrics.
• Collaborative and independent work within and beyond defined job functions.
• Strong verbal and written communication with positive influence on large audiences.
• Ability to work with Leaders and in a high-paced environment with several initiatives.

• Bachelor's degree in Business, Finance, Education, or related field.
• Minimum of 5 years of experience in a training facilitator role within a financial institution.
• Experience with Loan, Payment, and Operational Services operational systems.
• Excellent project management and organizational skills.
• Proficiency in Instructional designing and creating training programs.
• Knowledge of Loan, Payment, and Operational Services.
• Proficiency in MS Office Suite and e-learning platforms.

• Communicates openly and effectively.
• Coaching and feedback.
• Influences and motivates others.
• Proactive and action oriented.
• Innovative thinker with a passion for continuous learning.
• Detail-oriented with a strong commitment to quality.
• Able to adapt to changing environments and priorities.
• Drive for results.
• Champion change and innovation.
• Excellent written skills.
• Presentation skills.
• Adapts quickly to a fast past environment

• PC
• Microsoft Office Suite
• Instructional Design Software
• Audio/Video Equipment for Virtual Learning

• Fundamentals of Effective Instruction.
• On the job training as necessary.
• Classes as assigned.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Work Location Category

Hybrid (2+ days)

This position has a minimum of two days a week in office and will often require the teammate to be in the office more than two days a week as there are a lot of in person training responsibilities for this role.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.