Patient Service Representative- Surgical Care Pediatrics

Description

Req 62189

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative - Pediatric Surgical Care | MaineHealth

Location: Congress Street, Portland, Maine
Schedule: Monday-Friday, 8:30 AM - 5:00 PM

About the Role:

We are seeking a dependable and customerfocused Patient Service Representative (PSR) to join our Pediatric Surgical Care team in Portland. In this role, you will help ensure a positive experience for patients and families by managing incoming calls, coordinating referrals, and supporting daily administrative operations. Your work will play an essential part in keeping our care team informed and our patients supported.

What You'll Do:

• Answer and direct incoming patient calls, providing assistance with scheduling, questions, and referrals
• Support clinical staff by ensuring accurate and timely communication
• Maintain thorough and organized documentation in electronic health systems
• Deliver exceptional customer service to patients, families, and healthcare providers

About Our Team:

We are a patient-centered, collaborative team that values communication, professionalism, and a supportive work environment. Our administrative staff is highly engaged and committed to delivering exceptional care to our pediatric surgical patients. We pride ourselves on strong teamwork and high levels of employee satisfaction.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand@mainehealth.org