New 
Casual Customer Service Supervisor
 Delaware River & Bay Authority (DRBA) | |
 United States, New Jersey, Cape May | |
 Dec 31, 2025 | |
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CASUAL CUSTOMER SERVICE SUPERVISOR
Location: Cape May, NJ Hourly Rate: $20.00 Work schedule is primarily weekends and holidays from 10:15 a.m. to 6:15 p.m. or, 5:45 a.m. to 1:45 p.m. to cover other shifts in support of the departmental needs Opening Date: December 30, 2025 Closing Date: Until Filled I. POSITION SUMMARY This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer- related issues; and performing a variety of administrative duties. Work schedule is shift work on weekends and holidays (normally, 10:15 a.m. to 6:15 p.m. or 5:45 a.m. to 1:45 p.m. to cover shifts) in support of the departmental needs. Additional shifts will be required based upon business needs.. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments. II. ESSENTIAL DUTIES AND RESPONSIBILITIES * Supervises a sales and customer service team training, coaching and counseling staff * Assists with setting up, promotion, selling and up-selling of all events and products offered to the public * Handling of, and resolving of, customer complaints * Tracks, monitors, measures productivity * Provides the highest level of customer service and professionalism to all internal and external customers III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Strong ability to supervise and motivate employees * Ability to handle multiple tasks, projects, and priorities * Good verbal and written communications skills * Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products * Cash handling experience * Ability to provide superior customer service to everyone by responding in a courteous and efficient manner IV. REQUIRED EDUCATION AND EXPERIENCE * High school diploma or equivalent. * Two years of supervisory experience preferred * Two years of experience in sales, call center operations, or customer service V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS * Possession of a valid motor vehicle operator's license VI. ADDITIONAL REQUIREMENTS * Applicants will be subject to a background check * Subject to pre-employment drug testing * Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay ********************* If you are interested in applying for this position please complete the on-line application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application. | |