Sr Manager, Enterprise Knowledge Management (EKM) RoW Empowerment - Remote

About the Position

We are in need of a Senior Product Manager to drive Knowledge Management (EKM) adoption, aligning Business Groups, Geo-specific and Functional efforts for business value. In this position you will lead teams which navigate, find and contribute knowledge in daily workflows and ensure a positive, frictionless Knowledge Management (KM) adoption experience. This position is remote, will have core working hours in EST and is part of a global organization.

Key Responsibilities

• Support BG/Geo/Function to understand its unique KM needs and align with EKM strategy
• Drive adoption of EKM framework, methodology, and processes within the business unit for practical implementation
• Support the BG/Geo/Function in organizing knowledge assets per the corporate taxonomy framework
• Collect and consolidate KM-related feedback, challenges, and requirements from BG/Geo/Function
• Provide hands-on guidance to the business unit on EKM tools, best practices, and problem-solving for KM execution
• Support end-to-end execution of KM-enabled AI use cases in the business unit, tracking pilot-to-scale progress
• Facilitate alignment between the BU goals and EKM initiatives
• Maintain and update supporting materials: FAQs, EKM guides, video snippets, and checklists

• 5+ years of Experience leading global technical product operations, technical administration and user support for Internal Helpdesks
• 3+ years of Experience with Knowledge Management system support
• Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Science or related field

Preferred Qualifications

• Demonstrated success supporting the rollout of a global KM product
• 8+ years of Experience leading global enterprise knowledge processes, process improvement, and internal processes
• Service-minded orientation, driving operations and ensuring internal customer satisfaction with high attention to detail and data-driven metrics
• Experience iterating on technical product administration, working in partnership with development Product Management counterparts
• Heavy user of agentic AI or development frameworks
• Understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI
• Understanding of Change Management processes, working experience a plus
• Understanding of AI-readiness a plus (NLP)
• Proven ability and comfort presenting to a variety of audiences from business stakeholders to Executives
• Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms
• Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
• Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact
• Certifications are a plus: CAPM, PMP, PMI-ACP, SAFe, CSM, PRINCE2
• Bilingual proficiency with Mandarin and English is a plus

The base salary budgeted range for this position is $165-185k. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.

Lenovo's various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.