Patient Service Coordinator - Journey Project

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $20.58, and the compensation may be commensurate with experience.

The Patient Service Coordinator supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; and insurance verification.

This position is grant-funded and dependent on the renewal of grant funding each year. The position will end after one year unless additional grant funding is secured.

This position is located at our BHS Conway campus on Benning Road in NE Washington, DC.

Schedule: Monday - Friday, 8:00 am - 4:30 pm (40 hours per week)

Required: HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience

Required License/Certification: CPR/First-Aid

Expected Contributions: Front Desk Operations

• Greet clients and visitors, identify their need and provide information and initial direction.
• Provide a positive initial customer service experience to all clients and visitors to SOME.
• Check in all walk-in and appointment clients and complete the registration process, including for virtual clients.
• Collect demographic and health insurance information and complete data entry within established timelines.
• Verify medical insurance and/or medical insurance eligibility before the provider visit.
• Administer and verify insurance panel forms for each client.
• Direct clients without medical insurance to the Referral Specialist before the provider visit.
• Schedule all initial and follow-up clinic appointments for clients of any provider.
• Regulate traffic flow in the waiting area and front desk to ensure HIPAA compliance.
• Contact clients with appointment reminders.
• Utilize the HIE process to verify the client's IP and ED visits.
• Reschedule missed appointments.
• Monitor and maintain a record of client no-shows.
• Administer patient surveys and submit to sthe upervisor

Expected Contributions: Administrative

• Answer phone line and direct calls
• Scan registration and referral forms into EMR. Update EMR as needed with client information.
• Send a list of uninsured patients to the Referral Specialist
• Provide administrative support to medical, dental, and BHS as assigned
• After collaboration with the provider, case manager, peer support, contractor, or supervisor, assist in the coordination of patient emergency transportation needs tothe appropriate facility
• Maintains tracking and data entry, assists in completing and compiling reports for the Journey Project
• Works with the grants department to compile and submit financial spend down information on the grant, and serves as liaison for administrative grant functions
• Coordinates transportation for patients to and from appointments and groups. Reconciles payment per the SOME policy
• Coordinates disability and FMLA forms between the insurance companies, providers, and the patient
• Participates in weekly case reviews withthe Journey Project team and maintains documentation of the meeting
• Supports the purchasing of program supplies and food for patients' groups. Reconciles payments per the SOME policy.

Knowledge/Skills/Abilities Required:

• Knowledge of electronic health records management
• Knowledge of medical terminology
• Good listening skills to identify client needs and direct accordingly
• Ability to remain calm in crises
• Ability to communicate with diverse audiences
• Mission-oriented
• Ability to work in a team environment
• Proficient with MS Office, including Word, Excel, and Outlook

Reports to: Program Manager

Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.

Physical Demands: Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings off-site.

Closing Date: Open Until Filled

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.