Family Case Coordinator

College of Community Innovation and Education:

The University of Central Florida's (UCF) College of Community Innovation and Education (CCIE) is a one-of-a-kind academic unit with distinct, interdisciplinary expertise and potential for partnership with community stakeholders, conceived to address societal challenges and work alongside the community. Established in 2018, the college offers undergraduate and graduate programs on the main campus and UCF Downtown. At the heart of the college's mission is the institutional commitment to transform lives and strengthen society by developing a unified vision and innovative solutions to complex social issues. CCIE promotes innovation through state-of-the-art interdisciplinary research with social impact, contemporary inclusive teaching and learning practices, and preeminent service for the disciplines, the institution, and the community.

The Opportunity:

The Family Case Coordinator (FCC) plays a vital role in supporting couples participating in Project Harmony by providing case management, coaching, and program facilitation. Reporting to the Family Case Coordinator Lead, the FCC manages a full caseload and serves as the primary point of contact for participants throughout their engagement in the program. Key responsibilities include conducting welcome calls, developing individualized service plans and participation goals, and maintaining consistent communication through weekly confirmation calls. The FCC provides program coaching, connects participants to relevant community resources, and supports retention by offering makeup sessions as needed. In addition, the FCC facilitates relationship education and career or financial management workshops and ensures timely, accurate documentation of all participant interactions. The role also contributes to program evaluation by actively engaging in data collection processes.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Responsibilities:

• Maintain a full caseload of program participants and provide comprehensive case management services, including completing welcome calls, developing individualized service plans and participation goals, conducting weekly confirmation calls, providing program coaching, connecting participants to community resources, engaging in retention efforts, offering makeup sessions for missed classes, and documenting all participant interactions.

• Participate in biweekly individual supervision meetings with the Family Case Coordinator Lead, daily team check-ins, biweekly team meetings, and monthly all-staff meetings to discuss benchmarks, challenges, and successes in service delivery.

• Collaborate within a team-oriented environment to ensure high-quality services and the achievement of program outcome goals.

• Serve as the lead educator for program events, including the facilitation of relationship education sessions for program participants.

• Deliver program curricula and provide coaching both in person and virtually to support participant engagement and learning.

• Support program evaluation efforts by collecting participant data in accordance with research protocols and maintaining program fidelity.

• Assist with transferring data between reporting systems as needed to ensure accuracy and consistency in program records.

• Provide relationship education make-up sessions for program participants to ensure continued engagement and completion of program requirements.

• Provide quantitative data and progress updates on assigned caseloads to the Family Case Coordinator Lead.

• Participate in biweekly departmental meetings and individual supervision sessions.

• Contribute to Continuous Quality Improvement (CQI) activities to ensure program fidelity and excellence in service delivery.

• Ensure that all services are delivered in compliance with federal and state laws, University of Central Florida policies, funding source requirements, and established quality standards.

• Promote efficiency, accountability, and continuous improvement in all work processes and program deliverables.

• Other duties as assigned.

Minimum Qualifications:

Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience in community or case management.

• Experience facilitating group sessions or educational workshops.

• Bachelor's degree in Social Work or relevant field.

• Experience with federally funded or research-based family or relationship education programs.

• Experience working with first responder populations on stress, communication, or family relationships.

Additional Application Materials Required:

UCF requires all applications and supporting documents be submitted electronically through the Human Resources employment opportunities website, https://www.ucf.edu/jobs/.In addition to the online application, candidates are to upload a current curriculum vitae to be considered for this position.Candidates are strongly encouraged to provide a cover letter/statement of interest.

Special Instructions to the Applicants:

The anticipated hourly range for this position is $17.64 - $19.63. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

This position will work occasional evenings and weekends as university needs arise.

This is a Contract and Grant (C&G) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Additional Requirements related to Research Positions:

Pursuant to Florida State Statute 1010.35, prior to offering employment to certain individuals in research-related positions, UCF is required to conduct additional screening. Applicants subject to additional screening include any citizen of a foreign country who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of education, employment, or training in China, Cuba, Iran, Russia, North Korea, Syria, or Venezuela.

The additional screening requirements only apply to research-related positions, including, but not limited to faculty, graduate positions, individuals compensated by research grants or contract funds, postdoctoral positions, undergraduate positions, visiting assistant professors, and visiting research associates.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.