New

Business Support Lead

Prolec-GE Waukesha, Inc

United States, North Carolina, Goldsboro

Dec 20, 2025

JOB SUMMARY

This role will provide direct support to the Service Business Unit management team by providing administration, compliance, business reporting, administration, IT support, and office management. This position includes a focus on continuous improvement, continuous flow of information and project data development. This role is responsible for the improvement of transactional processes through innovation and project lead to achieve the desired "easy to do business" with Services.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Main point of contact for all Field Service Technicians to assist or redirect to appropriate party
Plan and manage the annual safety conference
Coordinate inside & outside training activities
Directly manage Service Headquarters office & budget allowances for office support items
Assist in completing travel reservations
Accumulate and sort data to produce reports for analysis in support of our business operations and other employee communications
Provide support for key administrative roles for Service business
Responsible for monthly metrics per identified needs for business report outs
Coordinate with IT department on all office equipment
Coordinate special projects to maintain optimal levels of operation at Service business
Lead and manage process improvements by identifying operational gaps and opportunities through performance analysis and reporting
Ensure accurate insights and actions are integrated into monthly business review mechanisms to drive efficiency and support strategic objectives
Audit Field Service Technicians expense reporting and identify erroneous charges or potential policy violations and report accordingly
Manage and maintain adequate levels of office supplies for business
Responsible for 5S compliance with Services headquarter office location
Support onboarding of Field Service Technicians with direct support on expense reporting, equipment delivery, safety gear, account assignments, etc.
Point of contact for Services facilitation building

KNOWLEDGE, SKILLS & ABILITIES

Understand business transactional process
Excellent oral and written communication skills
Good organizational skills
Professional work environment
Task and results oriented
Knowledge of Microsoft Office Products.

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EDUCATION AND EXPERIENCE

Required Education / Experience

Associate/s Degree
2 -3 years' experience in office management activities

Preferred Education / Experience

Bachelor's Degree

Key Working Relationships

Functional Leaders: Operations, Human Resources, Commercial, Sourcing, Operational Excellence

Physical Demands

Must be able to routinely move from a sitting or standing position. Ability to stand for extended periods.

Working Conditions

Office environmental manufacturing/office environment

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.