Home Equity Processor Closer

Summary: At the direction of the Member Loan Center Manager, The Member Operations Specialist II is responsible for: Reviewing home equity loan files for completeness and accuracy, issuing TILA/RESPA required disclosures within regulation timeframes, and timely and accurate preparation of closing documents and funding for all HELOC transactions. Other responsibilities will include entering correct loan fees in the Loan Origination System and ensuring their accuracy when displayed on the Loan Disclosure (LE), tracking incoming loan disclosures and supporting documents and facilitating forward movement of the subject loan files, approving the HUD-1 Settlement Statement / Closing Disclosure (CD), and validating that all conditions are satisfied for closing/funding while maintaining a high degree of member service. The role requires a high-degree of organization and attention to detail.

Essential Duties and Responsibilities:

Loan Service, Decisions and Support

• Manage loan pipeline to ensure TILA/RESPA disclosures are generated in compliance with federal regulations.
• Distribute necessary disclosures on new loan applications.
• Adhere to TRID, RESPA, Dodd-Frank and HMDA regulations.
• Track incoming loan disclosures and documents and facilitate forward movement of loan files to Underwriting team.
• Notify applicable parties of incomplete transaction information, corrections needed, and follow-up.
• Assist with completion of third party orders.
• Process appraisal fees and other upfront fees.
• Ensure accuracy of home equity applications received via internet or branch representatives.

• Correspond with member to resolve questions regarding home equity application information.
• Advise when additional information and documentation required to complete application.

• Act as contact for members inquiring about loan status.
• Contact members to present alternative loan scenarios when original request cannot be approved.
• Communicate final loan decision to applicant.

• Consistently follow-up on pending applications

Verifications

• Review/Audit title binder.
• Review/Audit the Good Faith Estimate / Loan Estimate and HUD 1 Settlement Statement /Closing Disclosure/ for tolerance violations

Reports

• Log incoming HELOC applications.
• Submit Mortgage loan documents for recording.

Service

• Assist IT with testing of software/system upgrades.
• Assist other department positions as needed.

Daily/Monthly Work

• Check completed loan documents for quality control and follow-up.
• Manage loan archiving.
• Report loan problems or member complaints to Management.
• Uphold adherence to underwriting loan approval conditions and stipulations.
• Ensure pre-closing and pre-funding conditions are met.
• Work closely with member and title company or title attorney to schedule settlement and/or resolve title issues
• Communicate with title company or title attorney to gather information for accurate CD/HUD preparation; and coordinate delivery of the documents.
• Approve final Closing Disclosure/HUD-1 in accordance with APGFCU guidelines, state and federal regulations.
• Prepare mortgage/equity closing packages, including loan program specific disclosure(s) and applicable rider(s).
• Prepare funds request so mortgage loan funds are delivered to the title company or title attorney for disbursement.
• Manage closing issues regarding the closing process and escalate closing issues to management.
• Order payoffs and obtain lien releases on mortgages being paid through loan settlement.
• Follow up with attorney / Title Company for missing documents.
• Order title updates and title insurance.

• Ability to obtain an active registration number as a Mortgage Loan Originator from the Nationwide Mortgage Licensing System required within 6 months of starting in position.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

Qualifications:

Education: Equivalent to High School education with additional specialized training equivalent to two years college. Experience can be credited in lieu of education. Associate Degree preferred.

Experience: Two to three years' experience with financial institution products and services. Loan interviewing and one to two years of loan disbursal experience preferred.

Candidate Qualifications:

• Experience with HELOC/other consumer loans.
• Solid understanding of TRID, RESPA, and HMDA, preferred.
• Detail-oriented and highly organized.
• Excellent interpersonal and communications skills on the phone, in person, and written with the ability to convey information in a clear, focused and concise manner.
• Ability to multi task in a fast paced fluid environment.
• Possess a positive attitude and a desire to help people every day.
• Proficient in all MS Office applications.
• High level of integrity and confidentiality.

KNOWLEDGE, SKILLS & ABILITIES: Knowledge of financial institution products, services and operations; excellent skills in communications, member/customer service, human relations, consumer lending knowledge very strong member/customer orientation; ability to work independently and as part of a team, solve challenges and make decisions; demonstrate flexibility and eagerness to learn and embrace challenge; Ability to plan and organize work, to obtain, analyze and compile data and to make corrective action recommendations.

PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Compensation information: Offers are based on experience and education.

$20.83- $26.04 per hour

APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.