Customer Service Representative

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

We are seeking a customer-focused representative who is committed to delivering high-quality service support through telephone and live chat interactions. As a key point of contact, the Representative responds to questions and concerns from both internal and external customers while providing accurate, timely assistance. This role also supports basic policy changes and performs entry-level underwriting activities, contributing to efficient and high-quality service operations.

Why You Will Love Working Here:

Meaningful work that genuinely helps people.
• Consistent weekday schedule - no weekends required!
• A supportive team that prioritizes empathy and excellence.
• Opportunities for growth within a stable, respected organization.

Ready to Make a Difference?
If you're passionate about helping others, apply today and join a team where your voice matters!

What You'll Do:

• Assist internal and external customers by phone or live chat, answering questions and addressing concerns in a clear, friendly, and professional manner.

• Act as an advocate for the customer by listening carefully, understanding their needs, and working to provide helpful solutions.

• Take ownership of each customer interaction and follow through until the issue is fully resolved, including completing any necessary follow-up.

• Complete basic policy updates and underwriting-related tasks within assigned guidelines and authority levels.

• Review and gather required documents to ensure information is accurate and forward items to the appropriate teams when needed.

• Treat every customer with respect and care while performing all duties in alignment with company values and information protection standards.

What You'll Bring:

• High school diploma or GED required, college coursework a plus.
• Must be at least 18 years of age.
• 1+ year of customer service experience
• Typing speed of 25 WPM with 90% accuracy required.
• Proficiency in MS Office: Word, Outlook & Excel
• Maintains a working knowledge of the Manual of Rates, Rules, and Procedures
• Effective written and verbal communication skills.
• Ability to obtain, organize and present information
• Ability to handle multiple tasks as assigned.
• Ability to interpret basic insurance coverage.
• Ability to interpret policies and procedures.

If you would like to fill out a Voluntary Self-Identification of Disability Form.

Please visit us at Qualfon.com/join-us

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations