Manager, Performance and Reliability

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Responsible for leading a team of technical engineers dedicated to ensuring the performance, reliability, and scalability of critical systems and applications. This role combines hands-on systems expertise with strategic planning and leadership. The manager will develop and execute performance strategies, guide architectural decisions, and establish a robust performance engineering program.

• Lead initiatives to identify and eliminate performance bottlenecks across applications, services, and infrastructure.
• Develop a long-term performance and scalability roadmap aligned with company growth.
• Collaborate with architecture and development teams to embed performance and reliability requirements into design from inception.
• Advocate for scalable patterns, resilient architectures, and efficient resource utilization.
• Oversee the selection, implementation, and management of tools for performance testing, monitoring, and diagnostics.
• Drive automation to streamline performance validation and analysis.
• Lead root-cause investigations and provide guidance on performance tuning and system improvements.
• Stay current with trends in performance engineering, cloud, microservices, and distributed systems.
• Establish processes, documentation, and governance for performance engineering practices.
• Manage a small team of technical engineers, creating a foundation for a high-performing Performance & Reliability function.

• Bachelor's degree or at least 10 years of experience in software, systems, or performance engineering, or equivalent combination of education and experience, Master's degree preferred.
• Preferred degree in Computer science, Software Engineering, Information Systems, or a related technical field.
• Hands-on experience with performance testing, system tuning, and diagnosing bottlenecks.
• Familiarity with distributed systems, cloud platforms, and modern monitoring tools.
• Experience with scripting or automation.
• 2 years leading engineers or serving as a technical lead/mentor.
• Experience collaborating with architecture and development teams on performance-related improvements.
• Performs other related job duties and special projects as assigned.

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.