New

Associate Customer Success Manager (SA&A)

Savvas Learning
paid time off, 401(k)
United States, Illinois, Northbrook
3088 Sanders Road (Show on map)
Dec 16, 2025
Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content. Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today's classrooms into active learning environments. By embracing technology, personalized learning, and immersive experiences delivered across multiple platforms, we design our learning solutions to be more accessible and relevant to each student. Our award-winning, high-quality instructional materials span every grade level and discipline, from evidence-based, standards-aligned core curricula and supplemental and intervention programs to state-of-the-art assessment tools and the industry's most innovative portfolio of college and career readiness solutions - all designed to meet the needs of every learner. SUMMARY The Associate Customer Success Manager plays a vital role in supporting Savvas customers. As part of the Customer Success Organization within Sales, this position is dedicated to fostering strong relationships with school district partners to help them achieve maximum value from their Savvas solutions. The Associate Customer Success Manager is an integral member of a team focused on onboarding and customer retention throughout the customer journey, with a strong emphasis on achieving established goals and outcomes. The primary responsibility of this role is to secure the necessary support and resources to ensure successful subscription implementations for both new and existing customers. Working under general supervision, the Associate Customer Success Manager collaborates with sales and services teams to provide ongoing guidance to customers in areas such as onboarding, initial training, product support, data check-ins, and subscription renewals for SA&A products. Effective managers leverage proactive communication to keep customers focused on successful product implementation by removing barriers, minimizing distractions, and promoting engagement with digital tools, print materials, professional learning opportunities, and more. This position will primarily support customers within a designated market, as assigned by the Director of Customer Success. SCOPE AND IMPACT OF JOB Collaborate cross-functionally to develop and implement strategies that support successful customer implementations, successful pilot experiences, drive renewals, and promote long-term growth Execute targeted engagement strategies with SA&A customers to enhance product usage, ensure implementation fidelity, and leverage available resources and tools effectively. Utilize data analytics and customer engagement platforms to monitor customer activity, communicate proactively, and drive key outcomes aligned with customer goals. Serve as a dedicated advocate for SA&A customers across the organization, partnering closely with Product, Development, Marketing, Sales, and Services teams to represent the customer perspective. Build and maintain productive relationships with internal teams including Technical Support, Customer Service, Product Management, and Professional Services to coordinate support and ensure a seamless customer experience. Monitor the health and activity of assigned accounts to ensure customers are engaged, supported, and positioned to achieve success with Savvas SA&A products and services. REQUIRED KNOWLEDGE AND EXPERIENCE Bachelor's degree Related industry experience; Sales, technical support, customer service experience, military service, school district experience, or related educational experience. Excellent written and verbal communication skills. An ability to diagnose common customer needs and issues and seek support for an efficient solution. Locate and provide clear instructions for complex processes or systems to ensure understanding by non-technical users. A high level of organization, be self-directed, and process-orientated with the ability to monitor the status of multiple projects simultaneously. An attitude of adaptability in an evolving climate. Proficient Microsoft Office, Google Suite, and PC/Mac experience. Aptitude for collaborating with colleagues via face to face, conference calls, and online meetings. Other Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading as well as when presenting Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important. Reliable attendance and punctuality is critical to successful performance in this role. Ability to lift 25 lbs. Must be able to travel 10% of the time, as there is an occasional need for internal or customer-facing travel. ABOUT SAVVAS We are proud to be recognized as a Top Workplace. Our employees are our most valuable asset, and we are committed to creating a work environment that promotes their growth, well-being, and success. We develop learning solutions that empower educators and improve student outcomes thanks to our team's passion, creativity, and dedication. TOTAL REWARDS We are committed to the health and well-being of our employees and their families. Our focus on employees is evident in our comprehensive and competitive total rewards package, which prioritizes what matters most to them. Our competitive compensation package is designed to reward your success with a pay-for-performance model. This ensures that hard work and contributions are recognized and rewarded. With our 401(k) match and immediate vesting, employees can start securing their financial future without any delay. Our benefits package is designed to promote a healthy work-life balance and overall well-being. Paid time off and holidays allow you to unplug, relax, and recharge fully. Starting on Day One, we offer comprehensive health benefits, including medical, dental, and vision coverage, ensuring that health is a top priority without a financial burden. At Savvas, we recognize the importance of emotional and mental well-being, both in our work environment and in our personal lives. That's why we are committed to providing resources to support well-being. Learn About our Benefits Savvas Learning Company is an Equal Opportunity Employer. Savvas Learning complies with all applicable federal, state, and local laws regarding recruitment and hiring. Savvas prohibits discrimination against individuals based on race, color, religion, national origin, sex, age, disability, and other protected group status. We strive to create a fair and inclusive workplace where everyone feels valued and respected. Learn more about your EEO rights as an applicant. Savvas Learning is an affirmative action employer and participates in E-Verify. Know Your Rights Notice to California Applicants: Information collected and processed as part of your Savvas Careers profile, and any job applications you choose to submit is subject to Savvas' California Applicant Privacy Notice.