Sr. Manager, Luxury Client Engagement

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Senior Manager, Luxury Client Experience plays a pivotal role in connecting Bloomingdale's most exceptional products and experiences to top clients and elite sellers. Reporting to the Director of Luxury Client Experience, this leader drives the design, execution, and continuous refinement of how Bloomingdale's delivers bespoke, high-touch engagement across the luxury ecosystem.

This role blends strategy and execution-developing playbooks, standards, and protocols that define how we identify, engage, and delight top clients through curated access and meaningful experiences. The Senior Manager partners closely with Selling & Client Development, Merchandising, Marketing, and Stores to bring the luxury client strategy to life-strengthening relationships and driving growth across brands and markets.

Essential Functions

Luxury Client Experience Strategy & Execution

• Lead the design and implementation of frameworks that connect top clients and elite sellers to Bloomingdale's most exceptional products, partners, and experiences.
• Develop and maintain playbooks that establish standards for hosted experiences, brand collaborations, and client hospitality.
• Create protocols and tools that help stores and sellers identify and activate the right clients for the right luxury moments.
• Partner with cross-functional teams (Merchants, Marketing, Stores, Selling & Client Development) to align targeting, messaging, and outcomes.

Program Development & Ecosystem Management

• Drive a calendar of curated engagements, spanning brand access, cultural partnerships, and client experiences-that deepen loyalty and drive commercial results.
• Partner with Merchants and Selling & Client Development to identify opportunities that connect luxury assortments with the right top clients and elite sellers.
• Measure engagement impact through sales lift, participation, and client relationship metrics; translate insights into actionable refinements.
• Serve as a connector between brand partners, sellers, and stores to ensure experiences reflect Bloomingdale's luxury positioning.

Collaboration & Relationship Management

• Support the Director in managing luxury vendor, hospitality, and partnership relationships.
• Partner with Selling & Client Development on top-client mapping and elite seller engagement strategies.
• Represent Bloomingdale's as a host and brand ambassador at select client and vendor events.
• Travel to stores and vendor appointments to support and enhance key client appointments

Leadership & Influence

• Act as a subject matter expert in luxury client experience, guiding internal partners on standards, best practices, and executional excellence.
• Promote collaboration and alignment across functions to ensure an integrated, client-first approach.
• Contribute to long-term strategic planning and cross-functional storytelling around luxury client growth.

Qualifications

• Bachelor's degree or equivalent experience in luxury retail, event management, hospitality, or marketing.
• 5-7 years of experience in luxury events, client engagement, or experiential marketing.
• Proven ability to manage multiple projects and priorities with precision and creativity.
• Strong vendor management and partnership skills; ability to represent Bloomingdale's with professionalism and taste.
• Exceptional attention to detail, communication, and project management skills.
• Comfort with data tracking and reporting to measure event impact and ROI.
• Proficiency in Microsoft Office Suite; familiarity with CRM, budgeting, and event management tools preferred.
• Flexibility to travel and support offsite client activations as needed.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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