Customer Service Representative (Remote)

Now Hiring Remote Customer Service & Administrative Support Representative

Location: Remote (Work From Home)

Pay Rate: $16.00 per hour

Job Type: Full-Time

Are you detail-oriented, customer-focused, and comfortable working independently in a remote environment? We are hiring a Customer Service Representative to support plant operations and deliver excellent customer experiences through phone, chat, and email.

This role combines customer service, order processing, and clerical support, making it ideal for candidates with office or call center experience who thrive in a fast-paced, virtual setting.

Available Shifts

• Open: 8:00 AM - 5:00 PM
• Mid: 9:30 AM - 6:30 PM
• Close: 11:00 AM - 8:00 PM

(Must be flexible to work assigned shift, including evenings, weekends, and holidays as needed.)

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, with occasional chat and email support
• Provide accurate, professional responses to customer questions and concerns
• Offer guidance and troubleshooting support for lawn and garden products
• Resolve customer complaints efficiently, escalating complex issues when necessary
• Process customer orders, returns, and warranty claims
• Enter and confirm customer orders accurately
• Use Salesforce (CRM) to document interactions, track resolutions, and identify service trends
• Perform clerical and administrative duties, including:
  
  
  
  • Maintaining records and reports
  • Inventory documentation
  • Accounts Payable support
  
  
  
  
• Assist with office operations and serve as backup support for dispatching and payroll when needed
• Collaborate with internal teams to ensure a seamless customer experience
• Meet or exceed performance metrics such as response time and customer satisfaction
• Follow all company policies and data compliance guidelines

Required Qualifications

• High School Diploma or GED
• 1+ year of customer service experience, preferably in a call center or remote environment
• 2-4 years of office or administrative experience
• Strong verbal and written communication skills
• Ability to multitask and work independently in a remote setting
• Proficiency with Windows, Outlook, and keyboarding
• Ability to calculate basic fractions and percentages
• Strong attention to detail and organizational skills
• Customer-focused mindset with excellent interpersonal skills

Preferred Qualifications

• Experience using Salesforce or a similar CRM system
• Familiarity with Google Suite applications
• Interest or knowledge in lawn and garden products
• Proven success working in a work-from-home environment

Why Apply

• 100% remote position
• Competitive hourly pay at $16.00/hr.
• Multiple shift options available
• Opportunity to grow customer service and administrative skills
• Supportive, team-oriented work environment

Apply Today

If you're looking for a stable remote customer service job with consistent hours and opportunities to grow, apply now to connect with a recruiter.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

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Advantage xPO is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage xPO offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage xPO is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.