Assistant Director

Job Title: Assistant Director

Location: CMC Support

Department Name: Patient Financial Services

Req #: 0000225604

Status: Salaried

Shift: Day

Pay Range: $80,070.19 - $113,099.14 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The primary role of the Assistant Director is to provide oversight, guidance and strategic direction to the Patient Access Department.

Qualifications:

Required:

• High school diploma
• Minimum 5 years of progressive Patient Access/Revenue Cycle hospital registration managerial experience required
• Knowledge in all aspects of registration, Non-Federal billing regulations, and state programs
• Medical terminology and computer skills

Preferred:

• Bachelor's Degree preferred

Scheduling Requirements:

• Full-Time
• Monday-Friday, 8am-4:30am
• Weekend/Holiday and alternate shift coverage as needed

Essential Functions:

• Responsible for the oversight of all registration and operational functions within the Patient Access Department with primary focus on excellent customer service
• Ensures that processes and procedures are in place that ensure that the role of registration in the revenue cycle is effectively managed
• Oversees management of the management team and specialists within the Patient Access Services, ED Patient Access Services and Patient Financial Services departments.
• Responsible for ensuring the accuracy of registrations, which includes correcting and tracking registration errors via daily reports
• Utilizes necessary systems to review daily alerts, address system errors and requesting system rules to better registration accuracy
• Responsible for the education of all staff and must ensure all registration staff is competent and recertified yearly on mandatory education,
• Responsible to provide all Patient Access staff including ancillary departments with weekly and monthly reporting of Key Performance Indicators
• Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay
• Delegates and prioritizes work assignments in relation to the patient's needs and staff's competence
• Provides clear communication and expectations for staff around KPI s and goals
• Responsible for ensuring that staff schedules, competencies and practices are managed appropriately
• Responsible for the productivity and performance of the department accountable for the performance, measurement, monitoring, and reporting of functional areas aligned with established management targets/KPIs
• Develop and update policies and procedures related to the functions and responsibilities of Patient Access Department in conjunction with the Director of Patient Access
• Ensures that Patient Access Department practices and operations are integrated with other clinical and hospital departments, along with the System Business Office Operations

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer