Remote New

Student Services Specialist Sr

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Mesa
Dec 16, 2025
Student Services Specialist Sr Job ID: 322131 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $20.61 - $26.80/hourly, DOE Grade 111 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Working in a fast-paced, high-energy, one-stop environment, this position provides student service program support in the Enrollment Center and provides resource referrals. This position maintains the daily workflow for Admissions & Records backend processes and procedures, and collaborates with team members in an on campus, in-person environment. Assists faculty and professional staff and team with the planning and processing of educational opportunities. Performs duties with a strong technical aptitude, and knowledge in Admissions & Records policies and processes, including admissions, registration, transcript evaluations, graduation processes, and record compliance. Essential Functions 35% Transcripts & Degree Processing Process official and unofficial transcript requests. Identify courses to course equivalencies and reflect these in the articulation tables. Identify one-to-one, many-to-one, and one-to-many course equivalencies and codes the articulation table appropriately for proper credit distribution. Evaluate CLEP scores, credit by exam, and petitions for equivalencies/substitutions in the degree/certificate programs. Evaluate AP reports for credit awards to students. Evaluate, articulate, and convert all transfer credits to semester credits. Analyze graduation applications to determine degree type, major, and catalog year; computes credits attempted and earned, quality points, and cumulative grade point average (GPA); determine requirements completed and to be completed for graduation; analyze transcripts to ensure residency, total credit, and GPA requirements meet standards; notify students of graduation status and report deficiencies; process graduation information; review final grades to confirm students fulfilled requirements; review requests for waiver or adjustment of academic requirements; maintain graduation records and prepare reports on graduation statistics. Verify student degrees and enrollment for internal and external stakeholders. Perform degree audits and graduation certification. Remain competent and current through self-directed professional reading, developing professional contact with colleagues, attending professional development seminars, and attending training and/or courses as directed by the senior executive. 20% Student Records Management Maintain and update student academic records in the Student Information System (SIS). Process enrollment, registration, withdrawals, and grade changes. Verify the accuracy and completeness of records. Prepare records for permanent storage and/or disposal; evaluate transcripts and record them in the Student Information System. Prepare and maintain credit records and files, verifies data regarding student records, records of transactions, grades, academic status, registration status, graduation status and transfer coursework to include printing and distribution of student transcripts. Load, verify and update credit course information on computer for registration purposes. Record high school and college transcripts, ACT scores, assessment tests, Phi Theta Kappa designations, and historical records as needed. 20% Data Tracking, Reporting and Compliance Input and maintain student data in electronic systems. Compile reports for internal departments or accreditation agencies. Run queries and audits to ensure data integrity. Recommend and implement improvements to records-related procedures. Participate in audits or accreditation reviews as necessary and required. Determine most appropriate and accurate coding to ensure students are correctly coded into records following state reporting guidelines and to accurately maintain full time equivalent (FTE) count. Interpret the college catalog regarding credit and transfer policies and the acceptance of courses from other agencies as equivalents to MCCCD/MCC courses. Scan and index files including students' records, registration materials, and grade sheets into an electronic filing system. Review and correct student records based on established procedures to ensure accuracy. Maintain updated records in student information systems. Prepare regular reports for administrators and stakeholders regarding progress toward graduation goals. Ensure all research and culminating experience requirements are entered into designated systems, while maintaining confidentiality and exercising discretion in communicating information to faculty, students, staff and the various publics served by the college while handling records and files and similar confidential items. Verify that college transfer policies comply with Mesa Community College and the State of Arizona transfer policies. Implement coding schemes to reflect institutional and system requirements. Remain competent and current through self-directed professional reading, developing professional contact with colleagues, attending professional development seminars, and attending training and/or courses as directed by the senior executive. Maintain documentation in compliance with district or state policies. Explain and interpret college policies regarding transfer credits. Review and correct student records based on established procedures to ensure accuracy. Support responses to subpoenas according to policy in a timely manner and follow all legal guidelines associated with FERPA and other state and federal laws. Maintain confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA). o Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees. o Maintain confidentiality. Maintain accurate records as required by accreditation agencies, school policies, and administrative regulations to ensure compliance with regulations, with a commitment to discretion and confidentiality, as appropriate. Respond accordingly to issues related to academic policy, curriculum, and compliance with Federal laws and regulations, including FERPA. Review student records per academic policy and recommend actions on probation and dismissal for academic reasons. Input graduation application coding in SIS. Review, check for accuracy, and interpret registration data housed in multiple management systems in order to provide problem resolution for students, the college, and the public. Submit enrollment data to National Student Clearinghouse and resolve data reporting errors. Work with audits for compliance and accuracy as needed. Assist Registrar with graduation rehearsal and ceremony and preparations for these events. Work closely and collaboratively with other administrators, departments, and faculty governing bodies and committees to educate, provide advice, interpret, and ensure compliance with existing MCCCD/MCC academic policies and procedures. 15% Process and Implementation Program and process development, project implementation, and evaluation; identify process gaps and opportunities for improvement; develop and help maintain eForms processes and systems, Student Information Systems (SIS) support. Coordinate and lead multiple ongoing projects by supporting and managing the workflow of the Records & Registration processes; implement program and operational changes related to strategic planning; assess, support, and collaborate to improve backend admissions processes and procedures, utilizing technology by being solutions-oriented; aid in the resolution of challenging situations, including, student escalations and faculty and staff support; perform duties of advanced knowledge; coordinate the daily workflow of Admissions & Records team members. Review transfer transcripts to ensure they are official; determine accreditation status of transfer institution; analyze transcripts to insure courses are acceptable; determine credit value of transfer credits and converts to semester hours; analyze course descriptions to convert transfer courses to university equivalents; prepare summary of accepted transfer credits; advise students and processes information on accepted credits; evaluate military service and non- traditional experiences for granting credit; prepare preliminary evaluations of graduation credits. Run and evaluate Degree Audits to verify accuracy of the audit and transfer equivalency. Conduct research, creating reports, cleansing data (including tuition calculation errors, program plan stack errors, grading errors, enrollment errors, graduating posting errors, anomalies, drop/withdrawal corrections, etc.). As needed, support the dual-credit and other special population teams with enrollment/billing reports, admit and transcribe CTE, dual-credit enrollment, apply waivers, and input grades. Process education verification requests. Provide backup support for mass enrollment activities, PeopleSoft functions for gathering and summarizing data of departmental activities. Assist Registrar with graduation rehearsal and ceremony and preparations for these events. Support all Commencement and Graduation pre-activities by serving on the Graduation Committee, share the graduation candidate list with key offices, update Graduation web page (if necessary), answer emails sent to graduation email account, create a system to send graduation activity emails to the graduation candidates and present to graduate information to administration. 5% Customer Service & Communication Develop and provide clear and professional communications to employees, students, and community partners using a variety of formats including email, phone, and real-time chat services. Respond to student, faculty, and staff inquiries in person, via email, and over the phone. Provide guidance on policies related to records, transcripts, enrollment, and graduation. Provide information on policies and procedures relating to transfer and veteran's credits, graduation, athletic eligibility, non-traditional credits and academic waivers to faculty, staff, and students; answer questions from other institutions regarding transfer credit policies; consults with department administrators regarding change; provide information to students during registration. Assist the Enrollment Services team to provide excellent customer service to campus and community partners, including the Enrollment Services counter, campus events, and first-line communications via email, and phone. Provide backup support to front-line admissions, records and registration duties when needed. Handle complex, cross-departmental enrollment issues and facilitate resolutions for students, staff, and departments within established policies and procedures. Respond to and resolve routine enrollment issues and other problems and escalate complex issues as needed. Make appropriate referrals to the registrar or outside of Enrollment as required to reach a resolution. Resolve ambiguities with historical course equivalencies and the current catalog. Articulate outside agency evaluation of international credentials. 5% Other With delegated authority train, and assist new employees as needed to provide excellent customer service. Participate in cross-training and professional development. Handle special projects or assignments as needed. Assist office with projects, assignments, events, and information collection as needed. Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences. Responsible for other reasonable related duties as assigned commensurate to the grade level of the position. Minimum Qualifications Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Bachelor's degree or higher in any field from an accredited institution. B. Three (3) or more years of experience working in enrollment services, registration, admissions and records, cashiers, financial aid, academic advising, and/or welcome center in a college/university setting. C. Working knowledge of and experience in interpreting and analyzing transfer course equivalents and articulation/transfer processes. D. Experience with student services database (PeopleSoft, ConexEd, or any database or system used to support students). E. Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies. F. Two (2) or more years of experience working with Google, Microsoft Office Suite and/or other reporting technologies. G. Effective customer service and relationship building skills with the ability to work collaboratively Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days. May require working evening and weekend hours (example: Saturday coverage during peak weeks). This position is fully on-site, with no remote options. Required to sit for a prolonged period of time; viewing a computer monitor. May be required to travel or be assigned to another MCCCD location. Travel to campus during interview/selection process will be at candidate's own expense. MCC does not sponsor individuals for work visas. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Apply on or before 01/11/2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322131&PostingSeq=1 jeid-4673ee49fa5118488c9476f222f05cf8