Senior Program Manager - Adobe Service Management

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

We are looking for a Senior Program Manager (PgM) to drive programs in the Adobe Service Management organization. Our organization drives a service reliability culture across Adobe through standard, automated Service Management frameworks to increase Engineering velocity and enable excellent experiences for internal partners and external customers. This position will drive initiatives that support our vision and the needs of the business, with direct impacts to product quality, engineering velocity and Adobe customer experience. Are you a self-starter who can lead cross organizational programs to success?

• Help drive programs within the Service Management organization that align to business priorities
• Work with teams to develop solutions to remove obstacles blocking program success
• Promote transparency across the organization and communicate program status regularly.
• Develop templates and provide updates for quarterly-based delivery roadmaps
• Create, customize and be responsible for the communication and translation of technical outcomes and strategy into business goals and critical metrics.
• Build and maintain positive relationships with program management partners and leadership of cross-functional teams

• Have 7 or more years of relevant technical program management experience
• Have experience and success running large, intricate programs that span multiple organizations and executives
• Have a keen ability to identify, prioritize, and resolve gaps and areas of concern
• Have strong interpersonal and leadership skills
• Have technical background that allows for active and efficient understanding of technical goals and the expected business outputs
• Excellent communicator. Have excellent speaking and writing skills.
• Remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction
• Must be meticulously organized and exceptionally focused and detailed in the work

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

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Colorado:

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If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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