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Network Operations Specialist I

22nd Century Technologies, Inc.
Pay Rate: $32.00/hr on W2
United States, Pennsylvania, Canonsburg
Dec 16, 2025
Job Title: Network Operations Specialist I

Location: Canonsburg PA 15317 Hybrid

Duration: 12 months contract will be Extended
Shift Timing (Day/ Evening/ Night):Day (8 AM- 5 PM)
Pay Rate: $32.00/hr.

Job Description:

  • The Network Operations Specialist is a key contributor to the efficiency and reliability of network operations.
  • This role provides comprehensive operational support and project coordination for network-related activities, ensuring seamless communication between internal teams and external partners.
  • The Specialist is responsible for managing workflows, maintaining accurate records, and overseeing administrative processes that support network performance.
  • Additional responsibilities include billing, documentation control, and compliance with established procedures and service standards.
  • This position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.


Role & Responsibilities:

  • Operational Process Management.
  • Review, evaluate, and document operational processes related to billing, payments, and network services to ensure accuracy and compliance.
  • Identify opportunities for process improvement and implement best practices to enhance efficiency and reduce errors.
  • Service Management & Task Coordination
  • Create, update, and manage tasks in ServiceNow, ensuring timely resolution and accurate tracking of all requests.
  • Maintain and update tracking systems, including third-party management platforms, to provide real-time status updates and ensure data integrity.


Documentation & Compliance:

  • Develop and maintain comprehensive documentation for operational processes, projects, and programs.
  • Monitor files for completeness and accuracy, ensuring compliance with internal standards and regulatory requirements.


Communication & Reporting:

  • Prepare and distribute correspondence related to projects, programs, and operational updates for internal and external stakeholders.
  • Communicate potential issues to management proactively, preventing escalation to critical status.
  • Assist with administrative preparation for meetings, including compiling reports and supporting materials.


Administrative Support:

  • Provide additional administrative assistance as needed to support network operations and project teams.
  • Collaborate with cross-functional teams to ensure smooth execution of operational tasks and initiatives.


Qualifications:

  • Strong organizational and analytical skills with a focus on accuracy and detail.
  • Proficiency in ServiceNow or similar service management platforms.
  • Ability to manage multiple priorities and meet deadlines in a dynamic environment.
  • Excellent written and verbal communication skills.
  • Familiarity with network operations, billing processes, and documentation best practices.

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