Senior Control Tower Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Auburn Hills, University Drive

Division:Road
Job Posting Title: Senior Control Tower Specialist
Time Type: Full Time

Summary

The DSV Senior Control Tower Specialist is responsible for managing service requests from customers with the goal of meeting and exceeding customer expectations while obtaining key factor goals. The ability to work in a fast-paced, challenging environment is critical. Execution of duties will require a team-oriented individual that is customer service-focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the planning, execution, and continuous improvement for the logistics operations of their assigned account(s).

Duties and Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, suppliers, logistics service providers and team members.
• Oversee data integrity and holds suppliers, vendors, and internal team accountable for data accuracy.
• Monitors and provides feedback to Control Tower Specialists for assigned customer accounts.
• Responsible for the training of entry level Control Tower Specialists
• Provides remote and on-site support to teams including customer service, material planning, logistics and supply chain departments.
• Utilizes the quality process to resolve customer service and vendor issues.
• Leads new account onboarding and implementation.
• Completes assigned UAT (User Acceptance Testing) for all operations systems and processes related to new client implementations, integrations, and change management.
• Proactively anticipates and resolves potential customer service, vendor, logistics service providers, and internal team issues.
• Designs load optimization strategies.
• Set and report KPIs (Key Performance Indicators) for assigned customer accounts.
• Manages the logistics tracking, escalation, and recovery plans for assigned customers.
• Manages vendor, supplier, and carrier relations for assigned customers.
• Executes cost management strategies for assigned customer(s) according to program design, ensures client's vendors follow all program initiatives.
• Responsible for negotiated spot and expedite rates for assigned customer(s).
• Manages customer's LSP (Logistics Service Providers) to ensure SLA (Service Level Agreements) are met, assists with countermeasures and action plans to drive continuous improvement.
• Executes meetings with customer(s) to review carrier, supplier, vendor performance and continuous improvement.
• Ensures communication protocols between vendor and customer are followed and maintained.
• Responsible for making strategic decisions to assigned customer(s) to ensure smooth logistical operations.
• Performs other duties as needed.
• Project work as required.

Educational background / Work experience

• 2 years' experience in a logistics, customer service or related field.
• High School Diploma or GED preferred

Language skills

• English (reading, writing and verbal)

Computer Literacy

• Proficiency with Microsoft Office suite (Excel, Word, Access, and PowerPoint).

Mathematical Skills

• General mathematics skills

Other Skills

• Excellent interpersonal communication with the ability to adapt to and work within a team environment.
• Superior attention to detail and problem-solving skills.
• Ability to prioritize work in a multi-tasked, fast-paced environment.
• Able to work flexible hours when required.
• Willing to make and meet commitments.
• Ability to train junior team members and provide feedback
• Experience using transportation management software is a plus.

For this position, the expected base pay range is $50,500-$68,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which providescompanymatching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and divisionin accordance withstate or local laws

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visitdsv.comand follow us onLinkedInandFacebook.