Systems/Network Analyst 3

The Center for High Technology Materials (CHTM) and Office of Vice President for Research (OVPR) at the University of New Mexico seek a highly motivated, dynamic, detailed-oriented, organized, and experienced individual to join as a Systems/Network Analyst 3 to provide daily IT support to its faculty, staff, postdocs, students and outside researchers. This position will be a matrixed position and will report 90% to CHTM and 10% to the OVPR for the first 24 months. At the end of these 24 months, upon evaluation of CHTM's IT needs, the reporting structure and the expected allocation of the position's time and effort may vary. The total FTE will remain unchanged. This position is responsible for the installation, configuration, administration, update, backup and repair of hundreds of computers and peripherals in a complex and diverse research environment. Systems include servers (Linux, BSD, and Windows), desktops and workstations (Windows, Linux and Mac), laptops (Windows and Mac), and network printers. The position oversees various software licenses for the Center's systems, and is also responsible for configuring and maintaining the Center's Linux-based tool management system and associated hardware. The position will also serve as the technical expert on IT matters within the Center, providing guidance and direction to faculty, staff, postdocs, and students, and resolving unusual and complex hardware and software problems. The position requires regular work in a laboratory environment where hazardous chemicals and/or hazardous equipment may be in use. Upon employment, CHTM will provide training on how to avoid specific hazards.

The selected individual will also work with the OVPR Research IT team on projects that cross between CHTM and the OVPR. Furthermore, the position will interface with IT staff in OVPR Research IT and/or UNM/IT and IT in other University units to ensure the 'Center's systems conform to UNM requirements in configuration and operation. The job may include supervision of lower-level IT staff and/or student employees.

The position requires an individual who is self-motivated, comfortable working independently, able to identify and fulfill requirements, and to efficiently complete tasks with little to no supervision.

For a full description of CHTM and its activities, please visit http://www.chtm.unm.edu.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.

• Five years of in-person hardware and software support experience, including supporting legacy (2000/XP/7) Windows operating systems on older hardware.
• Two years of experience installing, maintaining and troubleshooting Linux/BSD/UNIX operating systems, including command-line scripting and configuration.
• Two years experience with administration of Windows 10/11 systems using Microsoft SCCM, Intune or similar management tools.
• Strong communication and documentation skills on systems and procedures, both for end-users and other staff, are essential.
• Familiarity with installing, configuring and maintaining Apache HTTP Server, Apache Tomcat, Nagios, SQL and FlexLM applications under a Linux or BSD host environment.
• Ability to provide daily in-person and remote support to a wide range of individuals with various levels of computer skill, in a diverse community.
• Knowledge of networking protocols and security, including VLANs, switch configuration, traffic monitoring and filtering, intrusion detection, and basic cabling and connectivity troubleshooting.
• Experience designing and assembling custom systems to meet specific user requirements.
• Prior experience working in an academic environment.
• Ability to maintain confidentiality.
• US Citizenship.
  

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Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.