Director, Business Controls Officer - Lending (1LoD)

What is the Opportunity?

Under direction of the RBC Bank Chief Controls Officer, the Director 1LoD Business Controls Officer - Lending role plays a key role in the control identification for RBC Bank's lending businesses including Mortgage, Credit Card, Personal Loans, and Securities Based Lending products. The role serves as leader to other business control professionals partnering with business leaders to ensure effective risk and control governance, regulatory compliance, and operational effectiveness.

What will you do?

• Act as the 1LOD business team's key trusted advisor, contact and subject matter expert to support controls and risk mitigation activities for Lending risks

• Identify, design, assess, maintain and document controls according to Internal Control standards within risk systems and link to risk registers

• Coordinate internal and external exams for Lending business including request collection, tracking and quality review

• Review controls for alignment with regulations and ensure connectivity within risk and compliance systems

• Identify control deficiencies and potential issues in partnership with business teams and develop timely and sustainable remediation strategies

• Refresh key and non-key controls based on an annual schedule

• Develop control health reporting with metrics and provide risk commentary to executive leadership and risk forums

• Ensure regulatory compliance risk assessments are completed timely

• Review and verify controls are established and documented to support issue closures

• Support regulatory matters related to Lending businesses

• Collaborate closely with colleagues across the 2nd and 3rd lines to strengthen the control environment and enhance risk management practices

• Identify risk & control improvement opportunities and challenge the effectiveness of control design as required

• Participate in the Risk and Control Self Assessments (RCSA's), Process RCSAs, and Risk Register activities to identify potential risks

• Advise on Key Risk Indicators (KRI's) in alignment with Risk Appetite

• Isolate root control failures and provide recommendations for remediation and control uplift

• Support business partners with identification and escalation of Operational Risk Events (OREs) with investigations and remediation to prevent recurrence

• Partner with 1LoD control testing team to provide control walkthroughs and evidence in partnership with control owners

• Provide informed and valuable risk and control perspectives to executive management. Implement corrective measures as needed.

• Contribute to the development of a robust risk culture, risk conduct, and risk literacy within the first line of defense, including design and implementation of preventive and detective controls relating to RBC Banking activities

• Develop periodic monitoring of key and non-key control effectiveness

• Build and sustain effective relationships and alliances both internally and across business and functional areas to help deliver results and to ensure opportunities are identified, analyzed and managed appropriately. Understand interdependencies to achieve success.

• Develop and maintain 1LoD procedures owned by Controls Managers

• Lead and manage a team of skilled risk professionals supporting controls environment at RBC Bank

What do you need to succeed?

Must-have:

• 10-12 years of experience in a risk and control function such as risk management, internal audit, compliance

• 5+ years in the financial services or other regulated industries

• Experience with lending risks including regulations

• Strong communication skills (written and oral)

• Self-motivated professional

• Knowledge of OCC, FRB, and CFPB rules and regulations

• Experience with operating in a highly matrixed environment

• Strong interpersonal, verbal, and written communication skills.

• Previous experience in financial services industry and/or risk management.

• Strong understanding of lending regulations

• Experience with Archer system and corresponding risk modules

• Technology savvy / self-sufficient with excellent working knowledge of Confluence, Sharepoint, MS Office applications (including Excel and Powerpoint), Archer, Tableau/Power BI

• Demonstrated ability to think critically and work collaboratively effort.

• Self-motivation, discipline, task focus, the ability to structure and present work. and a proven record of delivering high quality results within strict deadlines.

• Must have the ability to multitask and prioritize several concurrent initiatives.

• Bachelor's Degree, or equivalent

Nice to Have:

• Master's Degree

• Risk management professional certifications

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to build close relationships with clients

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.